Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Solutions Architect role.
Rezi rewrites your resume against Convey's job description. Free.
Tailor your resume to this Solutions Architect role.
Rezi rewrites your resume against Convey's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Solutions Architect posting at Convey — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Solutions Architect posting at Convey — free, in seconds.
About the Role
Convey is hiring a Technical Account Manager to help customers successfully run their operations with AI teammates. This role focuses on guiding customers through adoption, structuring workflows, achieving goals, and increasing product value. You will work directly with customers on onboarding, activation, troubleshooting, and ongoing enablement, acting as a key partner in building and improving customer support systems.
Responsibilities
- Guide customers to leverage Convey for operational outcomes based on their goals.
- Help non-technical users architect solutions appropriately and optimally.
- Troubleshoot issues across workflows, integrations, data, prompts, and AI behavior.
- Join customer calls to deep dive into issues and build trust.
- Respond to customer inbound questions, maintaining a tight SLA and high bar for correctness.
- Coach customers to resolve their own problems and enact best practices.
- Proactively monitor customer engagement and identify off-track users or projects.
- Reach out before issues escalate and surface risks to customers and internal teams.
- Build strong customer relationships and deepen trust as a company representative.
- Improve customer follow-up, work tracking, and enablement processes.
- Improve internal tooling and infrastructure for project management, metrics tracking, and scaling using AI.
- Distill product insights, identify bugs, and partner with product and engineering teams.
- Expand and improve the internal knowledge base.
Requirements
- A track record of technical or support engineering work with an instinct for architecture, project management, and debugging.
- Experience working directly with customers and building deep relationships.
- Ability to reason about multiple moving parts including APIs, integrations, data, logs, and automated workflows.
- Experience building or improving operational processes, systems, or internal tooling, ideally using AI.
- Experience interfacing with internal product and engineering teams.
- Comfort operating in ambiguity and helping define a function at an early-stage company.
Skills
- Architecture
- Project Management
- Debugging
- Customer Relationship Building
- Problem Solving
- AI
- System Design
Location
- San Francisco, CA
Work Type
- In-office
- Full-time
Experience Level
- Early-stage
- High-ownership
About the Company
- Convey builds AI teammates that run critical operations, enabling operators to focus on strategy and complex work.
- The company has dozens of paying customers, including NBC Universal, TelevisaUnivision, and Dow Jones.
- Convey raised a $38M Series A from Andreessen Horowitz and is backed by VCs like Khosla Ventures, PearVC, and SVAngel.
- Company culture is high-ownership, high-intensity, and customer-focused.