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About the Role
The Medical Director leads clinical operations for Abby Health's remote workforce of General Practitioners and Nurse Practitioners, ensuring safe, effective, and patient-centered virtual care across Australia. This role is accountable for clinical leadership, operational excellence, quality and safety, and the hiring, performance, and wellbeing of the clinician community. It will also lead and shape Abby's clinical experience and growth within Australian General Practice.
Responsibilities
- Provide clinical guidance and day-to-day support to GPs and NPs.
- Lead the clinical direction of Abby's innovative model of care.
- Act as the escalation point for complex clinical issues, professional queries, and patient safety concerns.
- Support the Chief Medical Officer in clinical workforce guidance, governance, and education.
- Uphold high standards of clinical governance, continuity of care, and medical ethics.
- Weigh options and trade-offs on complex clinical problems and communicate clear recommendations.
- Model Abby's standards of clinical expertise, communication, and professionalism.
- Set personal learning goals and use feedback to maintain current clinical and leadership expertise.
- Own high-impact clinical key results and set priorities for clinical projects with the CMO.
- Monitor and optimize clinician workflows, consultation quality, and performance metrics.
- Use clinical resources efficiently and identify areas for uplift and improvement.
- Use data and clinician and patient feedback to inform decisions and drive iterative improvements to the care experience.
- Ensure adherence to AHPRA standards, RACGP/ACRRM guidelines, Medicare requirements, and national telehealth regulations.
- Lead clinical audits, incident reviews, and quality improvement initiatives.
- Anticipate clinical risks and address them proactively.
- Champion a culture of safety, learning, and continuous improvement.
- Build clinical processes that patients, clinicians, and the wider community can trust.
- Empower shared learning so lessons from audits and incidents are applied across the clinician workforce.
- Accountable for clinician hiring, performance, retention, and wellbeing, in partnership with HR.
- Interview clinicians and provide clinical oversight for onboarding, credentialing, and induction.
- Monitor GP performance; deliver regular feedback and performance reviews.
- Identify training needs and lead clinician development and peer support programs.
- Champion psychological safety, inclusion, and a healthy culture across the clinician community.
- Create clarity in ambiguous circumstances and lead clinicians through change and new initiatives.
- Engage partner clinics and own ongoing relationships with clinics and on-ground practices.
- Deliver clinician training and provide clinical leadership ensuring safe, effective, and patient-centered virtual care.
- Work with the executive team, Technology, Operations, Customer Care, and HR to optimize clinical services.
- Provide clinical insight into platform enhancements, patient experience, and service model design.
- Contribute to strategic workforce planning and future clinical service design.
- Set clinical expectations across Abby and tailor clinical solutions to business requirements.
- Communicate multiple solutions to complex problems to the executive team, with the trade-offs of each option.
Requirements
- Current AHPRA registration as a medical practitioner in Australia.
- Fellowship of the RACGP or ACRRM, or an equivalent specialist qualification recognised by AHPRA.
- Demonstrated post-fellowship leadership experience in general practice or telehealth.
- Experience directly supervising doctors, such as GP supervisor, clinical practice lead, or senior role in a department of general practice.
- Proven people management: setting expectations, managing performance, and supporting clinician wellbeing.
- Deep understanding of the Australian primary care system, Medicare compliance, and virtual care models.
- Experience contributing to clinical governance, audit, and incident review.
- Clinical interest or experience in women's health and/or Indigenous health.
- Senior experience in private practice, including partner or clinic relationship management.
- Experience leading remote or distributed clinical teams.
- Experience in clinician recruitment, interviewing, and onboarding.
- Familiarity with digital health tools, EMRs, and virtual consultation systems.
- An innovative approach to medicine and a passion for accessible, high-quality care.
Skills
- Clinical leadership
- Operational excellence
- Quality and safety
- People leadership
- Partnerships and strategic collaboration
- Virtual care
- Clinical governance
- Telehealth
- Medical ethics
- Performance management
- Psychological safety
- Inclusion
- Change management
- Strategic planning
- Digital health tools
- EMRs
- Virtual consultation systems
Location
- Australia
Work Type
- Remote
- Virtual
Experience Level
- Post-fellowship leadership experience
- Directly supervising doctors
- Senior experience
Education Level
- Fellowship of the RACGP or ACRRM
- Equivalent specialist qualification recognised by AHPRA
About the Company
- Abby Health's remote workforce of General Practitioners and Nurse Practitioners.
- Innovative new system within Australian General Practice.