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About the Role
As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.
Responsibilities
- Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
- Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
- Manage inbound billing requests (such as processing renewals and changing payment term/method)
- Close targeted outbound account renewals
- Qualify and handle inbound sales requests
- Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products
Requirements
- Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma
- Strong technical aptitude with ability to learn new products, processes, and policies as we go
- Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
- Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
- Exposure to or interest in product development and web-based collaborative tools
- B2B SaaS experience
- Customer-facing Sales/Support experience
- Multilingual (Spanish or Portuguese)
- Must keep cameras on during video interviews
- Required to attend in person onboarding if hired
Location
- New York City
- San Francisco
Work Type
- Full-time
- Onsite
Salary/Compensations
- $26.96—$26.96 USD per hour
Benefits
- Equity
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid time off
- Paid sick leave
- Holidays
- Company recharge days
- Cell phone and home internet reimbursements
- Lifestyle spending accounts
- Sales incentive compensation for most sales roles
- Annual bonus plan for eligible non-sales roles
About the Company
- Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
- At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Equal Opportunity
- Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com.