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About the Role

We are hiring a Principal Engineer for our New York office to set technical direction for the company. You will define what AI-first product development looks like in practice, including UI/UX, capabilities, data models, and underlying systems. This is a hands-on role where you will spend most of your time building and leading through the quality of your thinking and work.

Responsibilities

Set technical direction and own the architecture for major product areas.
Make architectural decisions that shape the platform for years to come.
Write code to implement architectural decisions.
Take on ambiguous, high-stakes, cross-cutting technical challenges.
Address reliability at scale, evaluation and quality systems for AI agents, and foundational engineering work.
Define how the team builds with AI, including designing tooling, guardrails, and feedback loops for coding agents.
Exercise judgment to determine when AI-generated output is ready for shipping.

Requirements

10+ years of experience shipping software.
Experience as a staff- or principal-level engineer at a company with high engineering standards.
Experience setting technical direction for a product or platform and managing the consequences.
Experience leading ambiguous, high-stakes projects from inception to production across the full stack.
Ability to make other engineers better through design reviews, mentorship, and code examples.
Experience using coding agents as a core part of the development workflow, not just as autocomplete.
Opinions on how teams should effectively use coding agents.
Desire to be an early member of a fast-moving company with real scope, ownership, and upside.

Skills

TypeScript
React/Remix
PrismaORM
NestJS
Python
AI-first product development
System architecture
Reliability engineering
AI agent development
Tooling design
Feedback loop implementation

Location

New York
US
UK
Australia

Work Type

Full-time
Onsite

Experience Level

Principal
Staff

Benefits

Flexible hours
Company-wide trips to Hawaii twice a year
Unrestricted access to AI tools

About the Company

Lorikeet is redefining customer support with AI that handles complex, high-volume support for various industries.
We are backed by over $50M USD from prominent investors and operators.
Our customers include large telehealth, fintech, and marketplace companies.
We foster a low-ego, high-trust culture with flexible hours and a focus on work-life balance.
We are committed to building a diverse team and encourage applicants from underrepresented backgrounds.
We prioritize user obsession and eagerness to learn over traditional credentials.
We are a Series A company moving fast, offering significant scope to shape the product and company.
Performance is recognized in real-time with frequent promotion opportunities.
We are AI-native and provide extensive AI training and usage.
We invest in bringing the global team together for collaborative work and team building.
Our recruitment process is respectful and includes a paid work trial.

Equal Opportunity

We are committed to building a diverse team and actively encourage applicants from underrepresented backgrounds.
We know firsthand that diverse teams perform better, and we're proud that our team reflects a broad spectrum of identities and lived experiences.
If you're from an underrepresented background and don't tick every box, please reach out anyway.