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About the Role

As a Merchant Strategy & Operations Associate Manager, you will lead the support experience for merchants, owning the strategy and execution of how they are served on the platform. Your goal is to transform support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention, and loyalty.

Responsibilities

Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction.
Use data-driven decision-making and sound business judgment to drive go-to-market and execution for new initiatives to help merchants have the best experience on Doordash.
Work cross-functionally with product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

Requirements

Completed Bachelor’s degree.
4-6 years of experience in consulting, strategy, operations, technology, or related experience.
Ability to affect change daily and operate in a fast-paced, ambiguous environment.
Ability to think about problems from a first principles approach, take action, dig into details, and try new things to create future solutions.
Experience working on analytical projects.
Strong written and verbal communication skills.
Experience thriving in a cross-functional environment and leading projects across teams.
Comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving.
Actively exploring and applying AI in day-to-day work with a beginner’s mindset and curiosity.

Skills

Proficiency in SQL is a plus.
AI tools

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

Associate Manager
4-6 years

Education Level

Bachelor's degree

Salary/Compensations

$105,400—$155,000 USD

Benefits

Opportunities for equity grants.
401(k) plan with employer matching.
16 weeks of paid parental leave.
Wellness benefits.
Commuter benefits match.
Paid time off.
Paid sick leave.
Medical benefits.
Dental benefits.
Vision benefits.
11 paid holidays.
Disability and basic life insurance.
Family-forming assistance.
Mental health program.
Flexible paid time off/vacation for salaried roles.
80 hours of paid sick time per year for salaried roles.

About the Company

DoorDash's mission is to empower local economies, shaping how team members move quickly, learn, and reiterate to make impactful decisions with empathy for users.
DoorDash is a technology and logistics company that started with enabling door-to-door delivery and aims to be a company people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, offering opportunities to share unique perspectives, solve new challenges, and own careers.
DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Equal Opportunity

DoorDash is committed to growing and empowering a more inclusive community.
Hiring and cultivating diverse teams of people from all backgrounds, experiences, and perspectives.
Belief that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Striving to prevent subtler forms of inappropriate behavior like stereotyping.
Valuing a diverse workforce and encouraging applications from people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans.
Consideration for employment for qualified applicants, including those with arrest and conviction records, in accordance with applicable regulations (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and other state/local regulations).
Providing accommodations upon request.