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About the Role
The Nurse Care Coordinator Manager (RN) is an integral member of Clarity Pediatrics' interdisciplinary care team, collaborating with physicians, advanced practice providers, psychologists, and therapists. This role ensures seamless care delivery for children with chronic conditions by coordinating clinical appointments, providing patient and family education, managing medication authorizations, and serving as a primary point of contact. This role will also supervise a team of nurses, medical assistants, and community health workers.
Responsibilities
- Recruit, hire, train, and onboard new team members
- Provide direct supervision and performance management for all assigned staff
- Conduct regular 1-on-1 meetings, performance reviews, and coaching
- Identify professional development needs and facilitate training and continuing education
- Address performance issues promptly and constructively; document as appropriate
- Prepare and deliver staff schedules and manage coverage
- Maintain compliance with healthcare regulations (HIPAA, state nursing boards, etc.)
- Ensure timely and accurate documentation and record-keeping
- Participate in quality improvement and process optimization initiatives
- Track and report key performance indicators and metrics
- Coordinate with other departments to ensure seamless patient care transitions
- Maintain appropriate staffing ratios and coverage
- Communicate effectively with patients, families, and interdisciplinary team members
- Participate in team meetings and clinical huddles
- Serve as liaison between clinical staff and management
- Report to leadership on team performance, concerns, and successes
- Collaborate with community partners and external resources
- Coordinate, schedule, and reschedule clinical appointments across the care team
- Manage referrals to specialist and external clinical services
- Proactively follow up with families to reduce gaps in care and no-show rates
- Provide clinical updates to referring physicians
- Coordinate lab work and documentation requirements for treatment planning with referring providers
- Support the providers for patients requiring escalation of care
- Provide evidence-based education to families regarding chronic condition management
- Explain medication regimens, treatment plans, and care goals in accessible language
- Respond to patient and family inquiries via messaging and phone in a timely manner
- Initiate and manage medication prior authorization requests with insurance payers
- Communicate with pharmacies to resolve dispensing issues and coordinate refills
- Track authorization status and escalate delays to the appropriate clinical team member
- Maintain accurate medication records and document all pharmacy communications
Requirements
- Active California Registered Nurse (RN) license in good standing
- Minimum 10 years of nursing experience
- Experience leading a team of clinical staff
- Demonstrated proficiency with multiple technology platforms and electronic health record (EHR) systems
- Strong organizational, communication, and interpersonal skills
- Ability to manage competing priorities and work collaboratively in a remote, virtual environment
- Comfort working with diverse, medically and socially complex pediatric populations
- Excitement about joining a fast-growing startup and iterating on new care models
- Reliable internet connection and a dedicated workspace suitable for remote work
- Experience in pediatric, chronic care, or care coordination settings
- Familiarity with prior authorization processes and payer requirements
- Experience working in underserved or urban environments
Skills
- Nursing
- Leadership
- Team Supervision
- Performance Management
- Coaching
- Professional Development
- Healthcare Compliance
- HIPAA
- Documentation
- Quality Improvement
- Process Optimization
- Performance Metrics Reporting
- Interdisciplinary Collaboration
- Patient Education
- Medication Authorization Management
- Pharmacy Coordination
- Virtual Communication
- Cultural Responsiveness
- Startup Mindset
Location
- Remote
Work Type
- Full-time
- Remote
Experience Level
- 10 years of nursing experience
- Experience leading a team of clinical staff
Education Level
- Bachelor's degree in Nursing
- Master's degree in Nursing
Salary/Compensations
- $100,000 - $120,000/year
Benefits
- Medical benefits
- Ancillary benefits
About the Company
- Clarity Pediatrics is reimagining pediatric chronic care, starting with ADHD.
- They are expanding their pediatric care platform to address other common chronic conditions, focusing on Obesity and Overweight management.
- Their clinical model is tech-enabled, backed by science, and designed to deliver exceptional health outcomes.
- The co-founders and leadership team have deep commitment to clinical excellence and domain expertise in healthcare.