Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Office Specialist - 86th District Court role.

Rezi rewrites your resume against Grand Traverse County Michigan's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Office Specialist - 86th District Court posting at Grand Traverse County Michigan — free, in seconds.

About the Role

Provide varied and complex administrative office support and customer service assistance, requiring significant knowledge of and experience with District Court processes and procedures. This is a front-line customer service position that requires considerable skill, tact, and discretion in dealing with a high volume of issues and people.

Responsibilities

Answer multi-line telephone system and assist clients at the customer counter, providing comprehensive customer service.
Provide direction to clients on court processes and procedures, and direct clients to appropriate resources and forms.
Assist clients in making cash payments, including posting bond money, and providing appropriate receipts.
Perform mathematical calculations to balance, reconcile, and maintain cash drawer.
Sort, process, and distribute daily mail, including preparation and scanning of documents for electronic imaging.
Deal with customers who may be hostile or irate, intoxicated, mentally unstable, or violence-prone, and ascertain a proper course of action to avoid confrontation.
Assemble information into proper form, file with the appropriate court, and maintain control over the flow of documents, records, and files.
Create and maintain filed cases in applicable computerized systems, including the assignment of the appropriate judge.
Open and process case files in the assigned area.
Check in clients for appointments and review paperwork for completeness.

Requirements

Graduation from High School or G.E.D.
One to two years directly related experience.
College-level coursework in a related field may substitute for up to one year of experience.
A background check may be required initially and periodically.
Appointment to or continued employment is contingent upon a satisfactory background check.
Must be capable of dealing with customers who may be hostile or irate, intoxicated, mentally unstable or violence prone.
May need to ascertain a proper course of action to avoid confrontation.

Skills

Proficiency in English grammar, spelling, punctuation, and simple mathematical functions.
Knowledge of generally accepted accounting and bookkeeping principles.
Ability to comprehend, process, and apply both verbal and written skills appropriate to the job.
Specialized knowledge related to the department or function.
Ability to detect errors, determine causes, and make corrections as appropriate.
Skill in operation of modern office equipment such as personal computer, facsimile, copiers, scanners, and telephones.
Skill in use of personal computer software, including spreadsheet development, word processing, and document imaging.
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with customers, co-workers, and representatives of other agencies.
Skilled in researching and resolving problems to ensure compliance.
Ability to develop, layout, and implement clerical procedures and operations from general instructions.
Ability to explain complex policies and processes in layman’s terms.
Ability to coordinate meetings effectively and efficiently.
Ability to accurately organize and maintain paper documents and electronic files.
Ability to maintain the confidentiality of information and professional boundaries.
Able to use County resources effectively and efficiently.

Location

Grand Traverse County

Work Type

Full-time
Part-time

Experience Level

One to two years directly related experience
College level course work in a related field may substitute for up to one year of experience

Education Level

Graduation from High School, or G.E.D.

Salary/Compensations

Starting Hourly Rate: $20.16 USD

Benefits

Medical: High-deductible plan through Priority Health with up to $2,000 annual contribution to HSA.
Vision: No cost plan for employees, with an enhanced plan option through EyeMed.
Dental: Delta Dental insurance with no cost or premium for diagnostic and cleaning services.
Wellness: Variety of incentives and programs to encourage a healthy lifestyle.
Employee Recognition: Awards and recognition throughout the year and on anniversary dates.
Tuition Reimbursement: Up to $5,250 annually for enrollment in courses at an accredited college, university, or trade school.
Vacation: Generous amount of vacation days.
Holidays: 12 days per year, plus additional floating holidays.
Personal Leave: Up to 72 hours annually, with unused leave paid out up to 40 hours.
Parental Leave: Up to 6 months of leave at birth or date of adoption.
Retirement: Defined contribution through MERS with a generous match that vests after 6 years.
457(b) Retirement Plans: Optional deferred compensation and Roth plans with matching contributions.
Life Insurance: Automatically provided for benefitted employees.
Short Term Disability: Plan through Mutual of Omaha, pays two-thirds of salary for up to 182 days.
Long Term Disability: Plan through Mutual of Omaha, pays 60 percent of salary for up to 24 months.

About the Company

Grand Traverse County is a team of passionate and incredible people committed to providing responsive, effective quality service to our up-north community.
We strive to be a leader in innovative, effective, collaborative, and sustainable county government.
We offer stable work environments and competitive salaries.
Grand Traverse County is a great place to live, work and play.