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About the Role

Elysée New York is seeking a naturally curious, highly connected, and gracious Concierge to serve as a personal host, trusted advisor, and ambassador of the hotel. This individual combines the sophistication of a luxury Concierge with the attentiveness and relationship-building of Guest Relations, translating Leading Quality Assurance and Forbes Five-Star standards into daily, guest-facing behavior.

Responsibilities

Serve as the hotel's champion of knowledge for Salon Sanssouci, the neighborhood, the city, and the wider destination, exploring firsthand to evaluate new experiences.
Stay ahead of emerging trends, new openings, and hidden gems, developing curated recommendations based on the individual guest rather than generic lists.
Remain informed on major city events, culture, and seasonal programming, so guests can be advised confidently across a wide range of interests and budgets.
Hold a well-established network of partnerships, providing access to exclusive insights, connections, and experiences beyond what is available through public resources.
Establish direct relationships with restaurants, nightlife, cultural institutions, wellness providers, and transportation and experience providers, favoring direct contacts over third-party platforms.
Communicate regularly with partners to stay informed of new openings, exclusive offerings, and changes in availability or service.
Represent the hotel professionally within the local hospitality and luxury community, building relationships based on trust, discretion, and reciprocity.
Design and curate personalized itineraries and experiences based on guest interests, preferences, occasion, and length of stay.
Arrange hard-to-secure reservations, special access, and personalized activities, collaborating across hotel departments for a seamless experience.
Identify opportunities to surprise and delight guests, continuously refreshing recommendations across guest types and interests.
Maintain expert knowledge of all hotel outlets, amenities, and operational procedures, including Salon Sanssouci.
Collaborate closely with other departments and partners to ensure a seamless guest journey.
Ensure the team knows the history, character, stories, and house vocabulary of Elysée New York and Salon Sanssouci, and shares them naturally with guests.
Champion key brand and neighborhood partnerships, such as Hampton BioMed, introducing them to guests naturally rather than waiting to be asked.
Stay fluent in what each partner offers so a recommendation feels like insider access, not a referral pulled from a list.
Treat partners as an extension of the hotel's own hospitality, with the same warmth, discretion, and follow-through guests expect from Elysée New York.
Flag opportunities to deepen or expand partnerships to hotel leadership, based on direct guest feedback.

Requirements

Exceptional interpersonal and communication skills, with a naturally warm, polished presence.
Strong knowledge of the local destination and genuine enthusiasm for discovering what is new.
An established or developing network within the city's hospitality, culinary, and cultural communities.
Strong organizational skills and attention to detail, with the ability to manage multiple guest requests at once.
Confidence with high-profile, international clientele, strong discretion, and the ability to take ownership of the guest experience.
Minimum three years of experience in a similar luxury Concierge, Guest Relations, VIP Services, Front Office, or Lifestyle Management role.
Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
Experience within the New York City luxury hospitality market, or with a luxury boutique or independent luxury property.
Experience opening, reopening, repositioning, or launching a hotel or new hospitality concept.

Skills

Concierge and Destination Expertise
Relationship Building and Partnerships
Experience Curation
Hotel Knowledge and Internal Partnership
Brand Partnerships and Neighborhood Support
Les Clefs d'Or membership or eligibility

Location

Midtown Manhattan

Work Type

Full-time

Experience Level

Minimum three years of experience

Benefits

Competitive salary
benefits package
401(k) eligibility
professional development opportunities
hotel travel benefits available through eligible programs

About the Company

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan.
The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion.
Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

Equal Opportunity

Elysée New York, managed by Crescent Hotels & Resorts is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the applicable Know Your Rights notice from the United States Department of Labor.