Key Account Manager – Strategic Customer Focus at Vital Chemicals USA LLC | NY, US | Rezi

Key Account Manager – Strategic Customer Focus at Vital Chemicals USA LLC

Key Account Manager – Strategic Customer Focus

Vital Chemicals USA LLC · NY, US

4 weeks ago

Key Account Manager – Strategic Customer Focus

Vital Chemicals USA LLC · NY, US

a month ago
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About the Role

We are seeking a strategic, relationship-driven Key Account Manager (KAM) to service one of our most important customer relationships in the clean energy sector. This role requires a strong blend of technical understanding, commercial acumen, and the ability to navigate large, complex organizations. The successful candidate will serve as the primary point of contact for a globally recognized technology manufacturer and will be responsible for account growth, stakeholder engagement, and long-term partnership development.

Responsibilities

  • Serve as the primary interface for all business activities with the account, managing communication across technical, procurement, and executive teams
  • Build deep, trust-based relationships with key stakeholders across multiple business units and geographies
  • Act as the customer’s internal advocate — translating their technical and commercial needs into actionable internal plans
  • Own and deliver against sales targets and growth objectives for the account
  • Identify and execute upsell and cross-sell opportunities across power electronics
  • Lead or support long-cycle sales processes, including RFI/RFQ responses, pricing strategy, and contract negotiation
  • Develop and maintain a multi-year strategic account plan aligned with customer roadmaps and internal capabilities
  • Anticipate customer needs based on market trends, new technologies, and shifts in manufacturing direction
  • Coordinate cross-functionally with product, engineering, service, and supply chain teams to ensure alignment and timely execution
  • Provide detailed sales forecasts, opportunity tracking, and regular reporting to senior management
  • Monitor key account KPIs and ensure performance goals are being met
  • Stay current with trends in Power Distribution System manufacturing
  • Represent the company at trade shows, technical workshops, and customer meetings as needed

Requirements

  • Bachelor’s degree in electrical & electronic engineering (Masters preferred)
  • Minimum of 5+ years’ experience in key account or strategic account management
  • Strong background in technical sales or support of Power Distribution Systems used in clean energy products
  • Excellent communication, presentation, and negotiation skills
  • Self-driven and highly organized with experience managing high-value accounts
  • Comfortable coordinating across global teams and time zones

Skills

  • Power electronics
  • Power Distribution Systems (PDS)
  • Switchgear electrical equipment
  • Transformers
  • DC/AC Energy Conversion modules
  • Automatic Transfer Switches
  • Technical sales
  • Account management
  • Strategic account management
  • Sales forecasting
  • Negotiation
  • Cross-functional coordination

Location

  • Upstate New York

Work Type

  • Full-time

Experience Level

  • 5+ years

Education Level

  • Bachelor's degree in electrical & electronic engineering
  • Master's degree

Salary/Compensations

  • The base pay range reflects the good-faith estimate of the salary/wage range for this position at the time of posting. Actual placement within the range is determined based on factors including key skills, relevant experience, internal equity, education, certifications, and geography/market differentials.

Benefits

  • Comprehensive health, dental, and vision insurance coverage
  • 401(k) matching program
  • Paid Time Off (PTO), paid holidays, and sick leave

About the Company

  • We are seeking a strategic, relationship-driven Key Account Manager (KAM) to service one of our most important customer relationships in the clean energy sector.