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About the Role
Millennium is seeking a DCM Operations Lead to manage the operational health of their data center infrastructure. This role involves owning the ticket queue, leading a team of specialists, and driving ITIL-aligned practices to ensure reliability and efficiency in a 24x7 environment.
Responsibilities
- Own the data center ticket queue end to end, ensuring timely triage, prioritization, assignment, and resolution of incidents, service requests, and change tasks.
- Serve as the accountable lead for day-to-day operational health across power, cooling, space, cabling, security, and environmental monitoring.
- Lead, coach, and coordinate a team of Data Center Specialists, establishing daily priorities, managing shift coverage, and maintaining operational discipline.
- Drive ITIL-aligned incident and change-management practices, acting as the operational bridge between the field team and Network Engineering.
- Maintain and improve operational runbooks, SOPs, and knowledge-base articles.
- Own the accuracy and completeness of asset, rack, patching, and inventory records in ServiceNow and Nlyte.
- Oversee server provisioning and inventory lifecycle activities.
- Manage vendor engagements, maintenance windows, data center facility work, and third-party smart-hands activity.
- Monitor infrastructure capacity and health, report operational metrics to leadership, and lead process, tooling, automation, and integration improvements.
Requirements
- 8+ years of experience in data center or large-scale infrastructure operations.
- At least 3 years as a team lead, operations manager, or senior individual contributor.
- Financial services or other mission-critical environment experience is strongly preferred.
- Demonstrated ability to manage and prioritize high-volume operational ticket queues through ITSM platforms such as ServiceNow or Jira.
- Strong hands-on experience in data center physical operations, including racking and stacking, structured cabling, patch management, hardware lifecycle management, and installation, move, add, and change coordination.
- Solid understanding of data center power and cooling, including PDUs, UPS systems, dual feeds, N+1 and 2N redundancy concepts, capacity management, and remote-management technologies.
- Experience with server provisioning workflows, including bare-metal imaging, PXE boot environments, BMC configuration, and CMDB-driven intake processes.
- CCNA-level networking knowledge, including TCP/IP, VLANs, trunking, subnetting, and basic routing.
- Experience with DCIM, CMDB, and monitoring platforms such as Nlyte, ServiceNow, Prometheus, or comparable tools.
- Strong leadership, documentation, communication, and organizational skills.
- Ability to coordinate global teams, manage competing priorities, produce operational and capacity reporting, and contribute to automation using Python, PowerShell, or Bash.
Skills
- ITSM platforms (ServiceNow, Jira)
- Data center physical operations
- Racking and stacking
- Structured cabling
- Patch management
- Hardware lifecycle management
- Installation, move, add, and change coordination
- Data center power and cooling
- PDUs
- UPS systems
- N+1 and 2N redundancy concepts
- Capacity management
- Remote-management technologies (iDRAC, iLO, console servers)
- Server provisioning workflows
- Bare-metal imaging
- PXE boot environments
- BMC configuration
- CMDB-driven intake processes
- Ansible
- Foreman
- CCNA-level networking
- TCP/IP
- VLANs
- Trunking
- Subnetting
- Basic routing
- DCIM platforms (Nlyte)
- CMDB platforms (ServiceNow)
- Monitoring platforms (Prometheus)
- Python
- PowerShell
- Bash
Location
- New York
Work Type
- 24x7 environment
Experience Level
- 8+ years of experience in data center or large-scale infrastructure operations
- 3+ years as a team lead, operations manager, or senior individual contributor
Salary/Compensations
- $175,000 to $250,000
Benefits
- Discretionary performance bonus
- Comprehensive benefits package
About the Company
- Millennium is a global, diversified alternative investment firm, founded in 1989.
- Millennium’s mission is to deliver results for our investors.
- Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning.
- Millennium’s Information Technology organization supports a flexible, scalable technology environment powered by advanced proprietary systems and the continued development of next-generation analytical and trading capabilities.
- The global Network & Data Center team supports the firm’s physical infrastructure across data centers and office technology rooms, with a focus on operational reliability, connectivity, capacity management, and disciplined infrastructure operations.