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About the Role
The Business Systems Analyst role will report to the Leader of Process and Operational Excellence, contributing to the operational oversight of Real Time Rail payments systems. This position requires significant experience with the ServiceNow platform.
Responsibilities
- Understand business needs by meeting with stakeholders to define problems, objectives, and desired outcomes.
- Understand business processes, policies, and controls.
- Gather and document requirements through interviews, workshops, and process reviews.
- Translate business needs into functional and non-functional requirements.
- Write user stories, use cases, acceptance criteria, and requirements specifications.
- Analyze business processes by mapping current-state and designing future-state processes.
- Identify gaps, redundancies, manual work, and opportunities for automation.
- Recommend process improvements.
- Translate between business and IT, explaining technical concepts to business stakeholders and business requirements to technical teams.
- Resolve ambiguity to ensure a shared understanding of requirements.
- Define system solutions to support business processes, evaluating configuration, customization, and new functionality.
- Support development and implementation by clarifying requirements for developers and reviewing proposed solutions.
- Participate in sprint planning, backlog refinement, and demos.
- Help manage scope and requirements changes.
- Develop or review test scenarios and acceptance criteria.
- Support system/integration testing and UAT.
- Validate that delivered solutions meet requirements.
- Help investigate and resolve defects.
- Manage stakeholder expectations by facilitating workshops and decision-making.
- Manage conflicting requirements and priorities.
- Obtain stakeholder approval and sign-off.
- Maintain requirements, process diagrams, decision logs, and system documentation.
Requirements
- 5+ years of experience working as a Business Systems Analyst on the ServiceNow platform.
- ServiceNow Platform related certifications (ITSM, IRM, SIR, VR etc.).
- Extensive experience implementing new solutions and integrations on the ServiceNow Platform.
- Eligibility to obtain Security Clearance is mandatory.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
- Successful candidates will be required to complete background checks, which may include Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
Skills
- ServiceNow platform
- Business Systems Analysis
- Requirements gathering
- Process analysis
- Stakeholder management
- Documentation
Location
- Canada
Work Type
- Full-time
- Hybrid
Experience Level
- 5+ years
Salary/Compensations
- $120,000 - $135,000
Benefits
- Short-term incentive plan
- Generous vacation and wellness days
- Comprehensive employer-paid benefits coverage
- Market-leading employer-funded RRSP program
- Flexible hybrid work model
- Free and confidential 24/7 employee & family assistance program
- Pregnancy and parental leave top-up
- Charitable donation matching with United Way
About the Company
- Interac connects Canadians through secure digital payments, advanced identity verification, and industry-leading fraud protection.
- Founded in 1984, Interac facilitates millions of transactions daily as the backbone of Canada’s financial ecosystem.
- Interac is Canada’s most reputable financial technology brand, deeply embedded in the daily lives of Canadians.
- Interac is a purpose-driven organization shaping the future of digital finance in Canada.
Equal Opportunity
- Interac is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- Interac provides fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
- Interac will work with candidates to provide accommodation during any stage of the application or recruitment process.
- Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded.