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About the Role
Support emergency and specialty teams while helping clients and referring veterinarians navigate their experience with compassion, clear communication, and exceptional customer service.
Responsibilities
- Welcome clients and provide compassionate, professional support in person and over the phone
- Educate clients and referring veterinarians about available emergency and specialty services
- Coordinate and schedule appointments within our multi-specialty animal hospital
- Handle reminder and follow-up communications by phone and email
- Accurately update and maintain client and patient records and files
- Communicate effectively with clients, referring veterinarians, and hospital team members
- Support the needs of our emergency and specialty departments in a fast-paced environment
- Help create a positive client experience during both routine and emotionally challenging situations
Requirements
- Strong customer service and communication skills
- Ability to create a welcoming, professional first impression for clients and referring veterinary partners
- Comfortable working in a fast-paced emergency and specialty veterinary hospital environment
- Strong multitasking, organization, and attention-to-detail skills
- Ability to adapt when priorities change or unexpected situations arise
- Collaborative, team-oriented approach with a commitment to respectful communication
- Previous customer service experience preferred
- Ability to communicate compassionately with pet owners, including during stressful or emotional situations
- Fluent English speaking and reading skills required
Skills
- Customer service
- Communication
- Multitasking
- Organization
- Attention to detail
Location
- Riverhead, NY
Work Type
- Part-Time
- 10-hour shifts
Experience Level
- Based on experience and skillset
Education Level
- CSR Certificate Program
Salary/Compensations
- $20–$22/hour
- $3/hour overnight shift differential from 11:00 PM–7:00 AM
Benefits
- CSR Certificate Program
- Uniform Allowance
- Free VetBloom access (RACE-approved CE)
- Veterinary Technician Education Sponsorships
- Professional Development Assistance
- Employee Referral Bonuses
- Employee Pet Discount
- NVA Pet Resort Discount
- Pet Insurance Discount
- 401(k) with employer match
- Employee Assistance Program
- Employee Pet Area
About the Company
- East End Veterinary Center is Suffolk County's only VECCS Level II Certified Facility, providing 24/7 emergency and critical care alongside specialty veterinary services.
- EEVC believes in empowering team members to take ownership of their work and make meaningful contributions.
- Onboarding process is designed to set you up for success, with continued support and mentorship throughout training.
- Encourages initiative and actively supports professional growth through structured career development opportunities.
- Team is built on respect, collaboration, and a shared passion for providing exceptional care to patients and their families.
- Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
- Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
- Work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
- Mentorship is a two-way street; share expertise, learn from others, and continue to grow, clinically, professionally, and personally.
- At Ethos, inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Equal Opportunity
- Ethos is an Equal Opportunity Employer.
- Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
- All employment is decided based on qualifications, competence, merit, and business need.