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About the Role
We are looking for a Senior Product Manager to lead product for AI Search. This role owns getting us to a hybrid lexical and semantic search across documents, communications, and records, moving beyond keyword search. The tech underneath is changing quickly, so we care more about how you measure and improve search quality than which retrieval technique you like best.
Responsibilities
- Set the product vision for search.
- Figure out what lawyers are actually trying to find, where keyword search lets them down, and the fastest path to fixing it.
- Turn “why can’t I find my document?” into a roadmap with dates, and have the eval data to show when search actually got better.
- Run planning and execution with a team of engineers and ML engineers.
- Ship often and keep iterating.
- Own how we measure search quality.
- Work with engineering and ML on relevance, ranking, and query understanding, and use A/B tests, click-through, and offline evals to decide what ships.
- Work with DMS, Manage, Grow, Unified Comms, and our AI teams to bring documents, emails, and records into one search.
- Make the product calls on the search experience.
- Decide which results, filters, and metadata to show, whether name and content search should come together, and how we explain a semantic match.
- Balance relevance, latency, and cost at our scale.
- Keep the whole Clio suite in mind.
- Search should pull our products together.
- Stay on top of what is happening in AI retrieval and legal tech, so we know what customers will expect from search before it shows up as a support ticket or a lost deal.
Requirements
- Product management experience, ideally on search, information retrieval, or AI products.
- Legal tech experience is a plus.
- A track record of shipping search or retrieval that measurably improved relevance, and a good sense for what actually helps people find things vs. what just demos well.
- You can lead and motivate an engineering and ML team in a fast-moving environment where people own their outcomes.
- Strong technical chops.
- You can hold your own with engineers and ML folks on lexical, semantic, and hybrid retrieval, embeddings, and ranking across a big multi-product suite.
- Clear communicator.
- You can connect what customers need with what the tech can do, and get engineering, ML, design, and partner product teams behind one roadmap.
- Good judgment on which search problems to go after, and which ones to leave alone.
- Experience with both 0-1 products and scaling existing ones.
Skills
- Search
- Information retrieval
- AI products
- Lexical retrieval
- Semantic retrieval
- Hybrid retrieval
- Embeddings
- Ranking
Location
- Canada (excluding Quebec)
- US
- Burnaby
- Calgary
- Toronto
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $157,300 to $212,800 USD
Benefits
- Competitive, equitable salary
- Top-tier health benefits
- Dental insurance
- Vision insurance
- Hybrid work environment
- Flexible time off policy
- EAP benefits for you and household members
- Counseling and online resources
- 401k matching
- Child Education Savings
- Clioversary recognition program
About the Company
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
- In recruitment, AI helps us streamline the process for greater efficiency.
- However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Equal Opportunity
- Our team shows up as their authentic selves, and are united by our mission.
- We are dedicated to diversity, equity and inclusion.
- We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
- We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
- We are committed to equal employment and we encourage candidates from all backgrounds to apply.
- Clio provides accessibility accommodations during the recruitment process.
- Should you require any accommodation, please let us know and we will work with you to meet your needs.