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About the Role
The Ramp Supervisor at YTZ is a key member of the Airport Operations leadership team, responsible for aircraft turn performance, ground handling, and team member experience at the YTZ Hub. This role ensures consistent execution of safety, commercial, operational, and service standards, actively working to reduce delays and foster a safe, efficient, and positive work environment. The Supervisor focuses on developing team leadership capabilities and promoting teamwork to achieve operational targets.
Responsibilities
- Leads and supervises YTZ ramp functions, ensuring consistent execution of safety and operational procedures.
- Achieves aircraft turn performance and baggage service standards.
- Maintains a safe and accident-free environment.
- Removes barriers for team members to achieve core below-the-wing functions.
- Participates in 7-day-per-week, in-station leadership coverage, focusing on peak passenger times.
- Spends 80% of the day engaged with the team and the operation.
- Collaborates with the administrative support team for station needs.
- Manages team member resources to maintain trained headcount and support operational reliability.
- Ensures efficient scheduling of resources to achieve budgeted labor costs.
- Actively works to maintain healthy Team Member Engagement levels.
- Maintains healthy and effective labor union relationships and ensures compliance with labor agreements.
- Works with Porter GSE Maintenance to ensure ground service equipment is properly maintained, safe, and reliable.
- Assists in preparing business cases for necessary investments to reach and sustain operational performance.
- Collaborates with the Learning and Development department to support team member training.
- Develops and maintains a climate that attracts, retains, and motivates top talent.
- Ensures proper succession planning and talent development for mission-critical roles.
- Engages with Team Members to develop operational decision-making, critical thinking, adherence to standards, and problem-solving skills.
- Actively participates in Porter’s Safety Management System (SMS), reporting hazards and incidents.
- Promotes the Company’s Safety Policy.
Requirements
- Must be eligible to work in Canada.
- Ability to obtain Transport Canada Clearance and an Airside Vehicle Operator's Permit (AVOP).
- Ability to meet the required medical standards (including alcohol and drug tests) and all physical requirements of the position.
- Must be able to work rotating shifts including days, afternoons, evenings, weekends, and holidays.
- Valid Ontario (or out of town equivalent) license (G2 Class) and clean drivers abstract (out of province equivalent).
Skills
- Strong communication skills both oral and written
- Strong negotiation and mediation skills
- Strong computer skills including Microsoft Office and Google Suite
- Strong multitasker and organizational skills
- Strong problem solving and conflict resolution skills
- Radio and fork lift license would be an asset
Location
- Toronto (Billy Bishop Toronto City Airport - YTZ)
Work Type
- Onsite
Experience Level
- 3-5 years of Ramp experience is preferred, or other equivalent operations experience is an asset
- A minimum of 2 years of leadership experience is required
About the Company
- Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
- Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
- Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.
- Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.