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About the Role
This position is responsible for ensuring the safety and well-being of passengers while delivering the brand promise of Flying Refined. Home base location and fleet type will be assigned based on operational needs.
Responsibilities
- Ensure the safety and security of all passengers
- Deliver friendly and attentive service to maintain passenger comfort
- Adhere to Standard Operating Procedures consistent with Transport Canada and Porter policies
- Perform physical duties including lifting up to 50 lbs, standing for extended periods, and assisting passengers during emergencies
- Manage unforeseen operational and passenger situations
- Monitor the general condition of the aircraft cabin and adjust accordingly
- Exemplify the Porter Values
- Adhere to Porter's uniform and grooming standards
- Develop and maintain a positive relationship with team members
- Participate in Porter’s Safety Management System (SMS), reporting hazards and incidents
- Comply with and promote the Company Safety Policy
Requirements
- Must hold a current, valid Canadian Passport, or a current, valid International Passport with a current US Crewmember Visa (C-1/D)
- Minimum of 19 years of age at time of employment
- Completion of secondary school
- Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company background screening
- Ability to meet required medical standards (including alcohol and drug tests) and all physical requirements
- Must successfully complete a 5-6 week full-time training program with 100% attendance and passing all assessments
- Must be able to work on a rotating reserve schedule including weekends, holidays, evenings, and overnights
- Must be prepared to report to the assigned home base airport within two hours' notice for flying duties
Skills
- Fluency in English and French
- Minimum of 2 years of previous experience working with the public in a customer service role
- Strong communication skills
- Teamwork skills
- Interpersonal skills
- Safety-sensitive mindset
- Ability to work unsupervised
Location
- Toronto, ON (Billy Bishop Toronto City Airport - YTZ)
- Toronto, ON (Toronto Pearson International Airport - YYZ)
Work Type
- Full-time
- Onsite
Experience Level
- Minimum of 2 years of previous experience working with the public in a customer service role
Education Level
- Completion of secondary school
About the Company
- Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
- Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America.
- Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.