Director Merchant Services, Product and Portfolio Strategy
First Citizens Bank · Austin, TX, US
a month agoImpress employers and recruiters.
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About the Role
The Director Merchant Service, Product and Portfolio Strategy leads the strategic direction, growth initiatives, and client experience for the Merchant Services business, supporting both consumer and commercial banking clients. This role develops business growth strategies, strategic partnerships, product commercialization, and go-to-market initiatives to enhance the Bank’s competitive position and drive revenue growth.
Responsibilities
- Develops and executes business growth strategies to increase Merchant Services revenue, expand market presence, and improve competitive positioning.
- Identifies and develops strategic partnerships, referral channels, ISV relationships, and new go-to-market opportunities.
- Leads business planning, market assessments, competitive analysis, and strategic initiatives.
- Partners with executive leadership to prioritize investments and growth opportunities.
- Leads product strategy and commercialization activities, ensuring alignment with client needs and market opportunities.
- Oversees product lifecycle management, commercialization planning, client experience strategy, Voice of the Client programs, and client retention initiatives.
- Collaborates with Sales Enablement, Sales, Technology, and Operations for product launches and optimization.
- Leads cross-functional strategic initiatives involving Sales, Operations, Technology, Risk, Finance, and external partners.
- Provides executive leadership for business transformation, strategic partnerships, client experience improvements, and product commercialization.
- Establishes strategic priorities and success metrics, partnering with Business Operations for execution and performance measurement.
- Establishes departmental objectives and performance expectations aligned with business strategy.
- Leads, develops, coaches, and evaluates assigned staff, fostering collaboration, innovation, and continuous improvement.
- Supports succession planning, talent development, and organizational effectiveness.
Requirements
- Bachelor's Degree and 10 years' experience OR High School Diploma or GED/Equivalent and 14 years' experience in Financial Services to include Strategy leadership.
- Experience in Merchant Services, Treasury Management, Payments, Card, Small Business, and Banking.
- Certified Payment Professional.
- Certified Treasury Professional.
- Self-starter, collaborator, attention to detail.
- Strong communication skills both oral and written.
- Builds strong relationships with team and business partners.
- Deep connections in payments industry.
Skills
- Builds Productive Relationships
- Customer Alignment
- Commercial Thinking
- Industry Awareness
- External Market Knowledge
- Drive Strategic Direction
Location
- Raleigh, NC
- Remote
- Hybrid
Work Type
- Hybrid
- Remote
Experience Level
- 10 years
- 14 years
Education Level
- Bachelor's Degree
- High School Diploma or GED/Equivalent
Benefits
- Competitive, thoughtfully designed and quality benefits program
About the Company
- First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.