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About the Role

The VP of Revenue Operations is responsible for building and leading the unified commercial operating engine of Digital Science. This role drives revenue velocity through business process ownership, data ownership and integrity, and technical and systems ownership.

Responsibilities

Own, standardize and optimize commercial business processes across the full customer lifecycle.
Partner directly with the CRO, and Segment leaders to translate overarching commercial strategies into actionable operational workflows and enablement playbooks.
Partner closely with the VP of Business Operations regarding the operational execution of Go-To-Market (GTM) strategies, new product releases, and cross-functional system launches.
Ensure RevOps project dependencies, technical readiness, commercial enablement workflows, and change management plans are seamlessly integrated into wider company project roadmaps.
Oversee day-to-day operational support for Sales, Marketing, and Customer teams.
Continuously identify and eliminate operational friction in customer-facing processes.
Serve as the commercial data owner, enforcing data entry standards, required fields, and pipeline hygiene.
Institutionalize data quality standards to ensure accurate sales forecasting, pipeline hygiene, and opportunity stage progression tracking.
Maintain the operational integrity of product pricebooks, discount matrix governance, multi-currency tables, and Product Line structures.
Support the monitoring and reporting of core commercial KPIs.
Act as the functional owner for commercial technology (including Salesforce, Pardot, Gong, Front, Qualtrics, LeanData/Leadspace).
Provide executive oversight and management of team members and technical staff responsible for platform architecture, technical development, custom objects, user provisioning, and API integrations.
Champion the adoption of AI and workflow automation across commercial operations.
Optimize the user experience within commercial software.
Report to the SVP Operations and partner closely with the VP of Business Operations and VP of Data Governance & BI.
Collaborate with the VP of Data Governance & BI to feed clean commercial data into the central BigQuery data warehouse and enforce compliance across commercial teams.
Build, mentor, and lead high-performing teams across SalesOps, MarketingOps, CustomerOps, and CRM/Systems Development.
Foster a data-driven, customer-centric culture that routinely audits, iterates on, and elevates operational capabilities and system performance.

Requirements

Must reside in the UK.
Must be based in or close to London.
Significant, demonstrable experience leading Revenue Operations or equivalent business operations at scale, including CRM/Salesforce ownership, sales pipeline and GTM processes.
Proven track record in a VP Operations-type role, ideally within technology, SaaS or a related B2B environment.
Experience identifying use cases for driving automation to eliminate manual administrative burdens, streamlining lead-to-renewal processes, and reducing data-related friction across sales, marketing, and customer success.
Demonstrated ability to drive internal adoption of AI capabilities, translating emerging technologies into practical operational efficiencies and measurable productivity gains for commercial teams.
Experience of business transformation and building new functions or operating models.
Understanding of business functions such as Finance, Legal, HR and Group IT, and how Operations interfaces with them.
Understanding of the research ecosystem and Digital Science’s products.
Naturally curious about AI and comfortable exploring how it can improve the way we work.

Skills

Outstanding organisational and leadership abilities.
Ability to simultaneously manage multiple workstreams.
Strong working knowledge of data analysis and performance/operational metrics.
Demonstrable competency in strategic planning and business development.
Excellent interpersonal, influencing and public speaking skills.
Ability to lead and influence global, remotely based teams.
Aptitude in decision-making and problem-solving.
Comfort operating in fast-paced, ambiguous environments.
Excellent communication and stakeholder management skills.
Comfortable presenting to executive and board-level audiences.

Location

London, UK

Work Type

Full Time

Experience Level

VP level

Education Level

Bachelor-level degree essential
Relevant Revenue Operations, CRM or business/strategic planning qualification desirable.

About the Company

We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all.
We believe in better, open, collaborative and inclusive research.
In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research.
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The talent we secure is fundamental to us achieving our vision and our growth plans.
We are brave in the pursuit of better.
We are collaborative and inclusive.
We are always open-minded.
We are from and for the community.
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward.
This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.
We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas.
A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.

Equal Opportunity

As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs.
All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.