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About the Role

The Andrew Heiskell Library, a specialized branch of the New York Public Library, seeks a Library Information Assistant to serve patrons of all ages, with a focus on children, families, and older adults. This role involves assisting with information queries, providing reference services, and supporting outreach and programming. The ideal candidate is a creative customer service expert passionate about helping people explore resources and discover new interests.

Responsibilities

Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources.
Answers questions from the public in person, over the telephone and electronically.
Performs community outreach to promote and increase public participation and use of library services.
Assists in planning and delivering library programs for children, teens and/or adults.
Instructs patrons on the use of the Internet, computer applications and other Library services.
Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures.
Ensures patrons follow library policies and procedures.
May take responsibility for the facility, staff and operations in the absence of the Library Manager.
Performs other related duties as required.

Requirements

Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background.
Experience creating, conducting and/or participating in community training, programming and outreach preferred.
Successfully demonstrated public service experience with the ability to work well with a diverse patronage.
Demonstrated interpersonal, oral, and written communication skills.
Successfully demonstrated ability to work as part of a team.
Appreciation of literature and desire to encourage reading in others.
Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously.
Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs and e-reader devices.
Demonstrated knowledge of computer services including on-line searching, social media and reference resources and databases.
May temporarily oversee the library in the absence of the Library Manager.

Skills

Public service
Interpersonal communication
Oral communication
Written communication
Teamwork
Organization
Planning
MS Word
Excel
PowerPoint
Google applications
PCs
Macs
E-reader devices
On-line searching
Social media
Reference resources
Databases

Location

Andrew Heiskell Library

Work Type

Full Time

Education Level

Bachelor’s degree

Salary/Compensations

$50,427 / year

About the Company

The Andrew Heiskell Library is a branch of the New York Public Library and a member of the Library of Congress’ National Library Service for the Blind and Print Disabled (NLS). It serves as the Regional NLS Library for the five boroughs of New York City and Long Island, providing access to a vast collection of talking books, magazines, and braille materials for individuals who are blind, visually impaired, or unable to read standard print. The library also functions as a traditional neighborhood branch library for the Chelsea/Flatiron neighborhood, offering circulating and reference materials for all ages, computer access, and community programming. The New York Public Library values helpfulness, resourcefulness, curiosity, and inclusivity.