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About the Role
The Claims Representative, Appraiser is responsible for preparing physical damage estimates on vehicles for submitted claims. This role requires providing a high level of customer service while controlling severities and will cover the Bronx, Westchester, Rockland Counties, and Northern NJ.
Responsibilities
- Survey damages, prepare estimates, and negotiate settlements on partial and total losses within the established authority level.
- Issue drafts to the appropriate parties.
- Document the claim file as necessary.
- Complete re-inspections and supplements in a timely manner and in accordance with all guidelines.
- Comply with all production standards and estimating guidelines.
- Ensure service, expense control, and public relations are maintained at all times.
- Complete reports on investigative assignments.
- Participate in team meetings.
- Participate in catastrophic claim handling when requested, which may include overnight travel for extended periods.
- Adhere to privacy guidelines and NJ Fair Claims Practices and/or New York Regulation 64.
Requirements
- Must have a valid Driver’s license and favorable driving record.
- Must be able to work outside in inclement weather and drive long distances.
- Must be comfortable completing inspections of damaged vehicles, including crawling under and around vehicles and inspecting vehicles in tight quarters at body shops and salvage yards.
- Must be willing to participate in catastrophe claim handling when requested, which may include traveling to other locations, extended and weekend hours, and up to a three-week stay away from home.
- Must have a strong mechanical aptitude.
- Must be organized and possess the ability to work independently with limited supervision.
- Body shop experience is a plus but not required.
Skills
- Customer service
- Claims appraisal
- Estimating
- Negotiation
- Documentation
- Investigation
- Teamwork
- Mechanical aptitude
- Organization
- Independent work
Location
- Bronx
- Westchester
- Rockland Counties
- Northern NJ
Work Type
- Full-time
Experience Level
- 2 years of NY auto claims appraisal experience
Education Level
- Bachelor's degree
Salary/Compensations
- $62,000 to $84,000 annually
Benefits
- 4 weeks accrued paid time off
- 8 paid national holidays per year
- 2 floating holidays
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Annual 401(k) Employer Contribution
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
- Robust health and wellness program and fitness reimbursements
- Various Paid Family leave options including Paid Parental Leave
- Tuition Reimbursement
About the Company
- The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic.
- They have built an unparalleled reputation for service.
- The company continuously invests in technology, employees thrive in an empowering environment, and customers are among the most loyal in the industry.
- The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.
- Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.