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About the Role
Johnnie-O is seeking a Retail Sales Advisor to provide an exceptional customer experience, build lasting relationships, and contribute to store success. This role is crucial in creating a welcoming, on-brand environment that connects customers to the Johnnie-O lifestyle.
Responsibilities
- Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
- Listen and connect with customers to understand their needs, style preferences, and fit requirements.
- Provide knowledgeable feedback and personalized styling suggestions.
- Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
- Maintain a client book and follow up with customers to build long-term relationships.
- Consistently meet or exceed individual sales goals.
- Contribute to store sales by proactively engaging customers and recommending additional products.
- Participate in outreach, appointment-based selling, and event support to grow the customer base.
- Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
- Assist in restocking, re-merchandising, and setting seasonal floor changes.
- Support accurate inventory management and communicate stock needs to leadership.
- Process transactions efficiently and accurately, including returns and exchanges.
- Follow cash handling procedures and maintain accuracy in the POS system.
- Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.
Requirements
- 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
- Strong interpersonal skills with a genuine ability to connect with people.
- Proactive, solutions-oriented approach to delivering excellent customer service.
- Ability to adapt in a fast-paced environment and handle multiple priorities.
- Comfortable working a flexible schedule including evenings, weekends, and holidays.
- Ability to stand for extended periods and lift up to 20 lbs.
Work Type
- Full-Time
Experience Level
- 1-3 years
Salary/Compensations
- plus commission opportunities
Benefits
- paid time off
- paid holidays
- Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits
- Employee discounts
- generous time off policy including vacation
- paid sick time
- a retirement savings plan
- bonus opportunities
- Casual dress policy
- potential career growth
- family-oriented working environment
About the Company
- Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package.
- We value our employee’s time and efforts.
- Our commitment to your success is enhanced by our competitive compensation and extensive benefits package.
- We appreciate your interest in our company and look forward to hearing from you!