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About the Role

The Department of Visitor Experience at The Isamu Noguchi Foundation and Garden Museum seeks an Assistant Manager to assist in overseeing daily operations, membership sales, team building and training, and customer service. This role serves as an ambassador for the Museum and a mentor for Visitor Services staff.

Responsibilities

• Assist in overseeing daily operations, membership sales, team building and training, and customer service.
• Prepare rotation slips, assign posts, prepare Daily Sheet, and lead morning huddles.
• Open and close the Museum and oversee cash handling.
• Ensure staff provide excellent hospitality and customer service.
• Propose, maintain, and develop projects related to museum operations, customer service, staff morale, and workplace culture.
• Lead membership sales and processing at the Front Desk, track sales, update staff on monthly sales, and train staff on membership levels and selling techniques.
• Manage Front Desk materials and systems including POS, printed matter, coat check, lost and found, training materials, and first aid kit.
• Possess in-depth knowledge of the museum’s ticketing partners and programs and assist the public.
• Answer incoming phone calls and emails.
• Attend special events outside of normal office hours.
• Facilitate knowledge and experience sharing between Education and Visitor Experience teams.
• Ensure cooperative operations between Gallery Attendants and Security Officers.
• Cover Gallery Attendant posts as needed.
• Assist with Education Programs, Group Tours and Group Visits, including greeting participants, accepting payment, managing coat check, and assisting with crowd control.
• Serve as the department's point person for day-of operations relating to special events.
• Ensure in-gallery signage and resources are up-to-date and communicate needs to the Communications department.
• Use and maintain the Incident Reporting System.
• Attend and lead Department and inter-Department meetings.

Requirements

• At least 3 years’ experience in a public-facing hospitality / customer service position.
• Ability to work collaboratively and deliver feedback to staff at all levels.
• Exceptional written and verbal communication skills.
• Strong computer skills including ability to learn new systems quickly.

Skills

• Hospitality
• Customer service
• Team building
• Training
• Membership sales
• Cash handling
• Written communication
• Verbal communication
• Computer skills
• Interpersonal skills

Location

• Long Island City, Queens

Work Type

• Full-time
• In-person
• Occasional work outside regular hours

Experience Level

• Assistant Manager

About the Company

• Founded in 1985 by artist Isamu Noguchi, The Isamu Noguchi Garden Museum was the first museum in the United States established, designed, and installed by a living artist to show their own work.
• Located in Long Island City, Queens, the Museum is considered among the artist’s greatest achievements.
• It holds the world’s largest collection of Noguchi’s works, featuring open-air and indoor galleries in a repurposed industrial building and a sculpture garden.
• The Museum serves as an international hub for Noguchi research and appreciation, managing the artist’s archives and catalogue raisonné.
• It exhibits a comprehensive selection of Noguchi’s material culture, including sculpture, models, drawings, and personal possessions.
• The Museum presents provocative installations, special exhibitions, and collaborations to offer a multifaceted view of Noguchi’s art and his influence as an innovator.
• Through its collection, exhibitions, and programming, the Museum facilitates scholarship and learning for diverse audiences.

Equal Opportunity

• The Noguchi Museum is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, marital status, citizenship status, veteran status, disability or any other criterion specified by federal, state or local laws, in the administration of its employment policy.
• The Museum considers the diversity of its workforce to be vital to its success in meeting its mission.
• We strongly encourage applicants from all cultures, races, educational backgrounds, life experiences, socio-economic classes, sexual orientations, age, gender, and physical abilities to apply.