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About the Role
Fragomen's Business Immigration Supervisor position offers the opportunity to make an immediate impact, with training, development, and long-term growth opportunities in an exciting, dynamic, and challenging atmosphere focused exclusively on immigration. We help clients navigate global immigration to achieve their goals.
Responsibilities
- Act as a supervisor to junior business immigration caseworkers.
- Train new employees and provide mentoring, coaching, and performance management.
- Manage complex cases, ensuring accuracy and timeliness by prioritizing and monitoring workload.
- Provide direction using extensive knowledge of business immigration case matters.
- Serve as a liaison between the immigration consulting team and Client Services Manager/Associates.
- Strengthen client relationships, contribute to client meetings, and assist with work output delivery.
- Address client escalations, lead calls, and provide client reporting.
- Perform varied case duties requiring specialized knowledge in employment-based immigration.
- Work with clients on case intake, troubleshooting, and strategy.
- Analyze case documents and prepare immigration applications.
- Draft petitions, applications, and support letters.
- Communicate with clients and foreign nationals regarding procedural and case processing issues.
- Review and approve client billing and conduct billing/WIP audits.
- Oversee case status using case management and billing systems.
- Utilize case management and reporting tools for data management.
- Collaborate with local and regional teams to ensure best practices.
- Ensure self and team follow firm standards, policies, and compliance requirements.
Requirements
- At least 7 years of business immigration experience (i.e., paralegal).
- Supervisory or managerial experience.
- Possess strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
- A client service mindset, attention to detail and desire to achieve a high level of productivity.
- Experience using various computer systems, including Microsoft Excel.
- Ability to multi-task in a fast-paced environment with competing demands.
- Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines.
- Ability to contribute to a positive work environment, effectively collaborate and promote teamwork.
- Successful completion of the Firm’s pre-employment screening process, including identity verification, work authorization confirmation, and background check.
Skills
- Business immigration
- Case management
- Client relationship management
- Team leadership
- Mentoring
- Coaching
- Performance management
- Problem-solving
- Communication (written and verbal)
- Attention to detail
- Productivity
- Microsoft Excel
- Multi-tasking
- Teamwork
Location
- Local office
Work Type
- Hybrid
Experience Level
- 7+ years business immigration experience
- Supervisory or managerial experience
Education Level
- Bachelor’s degree
- Associate’s degree
- Paralegal certification
Salary/Compensations
- $96,000.00 - $114,000.00
Benefits
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
About the Company
- Fragomen's exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration.
- Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals.
Equal Opportunity
- We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.