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About the Role

Ghirardelli is seeking Retail Hourly Associates to merchandise, stock, and provide excellent guest service while selling their Premium Chocolate line. Associates will represent the company image, perform cashiering, candy making, stocking, pre-packing, and fountain duties.

Responsibilities

Provide exceptional Guest service
Manage cash handling and credit card processing
Assemble proprietary retail items per Recipe Guidelines
Maintain adequate supply of retail product on the sales floor and in back stock
Ensure all product is appropriately priced and signed
Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
Maintain detailed knowledge of all products, pricing, and Company History
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
Gift-wrap items for sale per Company Guidelines and Standards
Follow Food Safety guidelines and maintain clean and sanitary conditions
Keep all Fountain and Condiment supplies stocked and in good condition
Maintain the stockroom in a clean and orderly fashion
Clean windows and mirrors
Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
Set Up, Maintain, and Break Down Fountain Area
Replenish toppings and various fountain items and minimize food waste
Maintain the proper level and all required ice cream flavors
Keep knowledge level current of all fountain products and their required preparation
Work as a "Topper" or "Scooper" as needed
Perform "Semi-Table Service" function
Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Requirements

Must be 18 years old
High Energy
Reliable
Strong Work Ethic
Able to work all shifts including Nights and Weekends
Ability to work with little or no supervision
Ability to work with a diverse work team and meet adversity with professionalism
Ability to manage time effectively
Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
Ability to operate a dishwashing machine
Qualified applicants with arrest and conviction records will be considered for employment (San Francisco Fair Chance Ordinance)
Employees who operate within indoor dining settings must be fully vaccinated for COVID-19 (San Francisco ordinance)

Skills

Basic math computation skills
Strong oral and written communication skills

Location

San Francisco

Work Type

Full-time
Onsite

Experience Level

Entry Level

Education Level

High school diploma preferred

Salary/Compensations

$20.25/hr + Tips

Benefits

Holiday Pay – 1.5x pay for worked holidays
Free Sundae or shake on every Shift
Employee Discount – 50% off everything
Quarterly Bonus opportunity

About the Company

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate.
Our commitment to Making Life A Bite Better inspires both our products and the way we do business.
We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success.
Join our dynamic team and help shape Ghirardelli's future.
Ghirardelli's employees are the face of our company.
We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.

Equal Opportunity

We are an Equal Opportunity Employer and provide reasonable accommodation as required by law.