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About the Role
We are seeking a Service Advisor to join our award-winning dealerships, Kia of Old Saybrook and Nissan of Old Saybrook. This role is ideal for an energetic and passionate individual dedicated to providing an exceptional customer experience in a fast-paced environment.
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on vehicle's age, mileage, and history
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time
- Monitor vehicle progress throughout the day and update customers frequently
- Verify final invoice reconciles with work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Above-average energy level
- Desire for a long-term career with a growing organization
- Personal and professional integrity
- 2+ years of experience in a customer service role
- Strong communication and organizational skills
- Ability to work in a high-volume environment with professionalism
- Knowledge of vehicle systems and maintenance schedules is a plus
- Positive, team-oriented attitude
Skills
- Customer service
- Communication
- Organizational skills
Location
- Old Saybrook
Work Type
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $60,000–$100,000/year
Benefits
- Great hours & schedule options available
- Competitive base salary + commission
- Health, dental & vision insurance
- Paid time off & holidays
- Ongoing training and career growth opportunities
- BetterHelp
- Matching 401k
About the Company
- At Kia of Old Saybrook and Nissan of Old Saybrook, we are focused on building lifelong customer relationships.
- We believe that happy employees create happy customers and invest in our team, celebrate success, and create growth opportunities.