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About the Role

Design and deliver core platform capabilities for Agentic Service Engineering, a system that helps OCI teams understand their services, automate repeatable engineering work, and safely evolve and operate production software with AI. This platform will integrate service context, code, operational knowledge, workflows, testing, and guardrails for engineers and AI agents.

Responsibilities

Own a bounded platform component (service module, SDK area) and evolve its contracts for multi-tenant use.
Perform deep debugging across a limited-service graph and drive compatibility-safe remediation plans.
Implement targeted resilience/capacity patterns and document adoption guidance for team consumers.
Design software solutions and analyze requirements to achieve business and operational goals independently.
Adhere to and suggest improvements for all phases of the software development lifecycle.
Develop new software features and enhancements following design specifications and document software design and code.
Lead code reviews in designated areas to drive improvements.
Conduct debugging and troubleshooting to identify and fix moderately complex software issues and develop fixes.
Implement software testing, quality assurance processes, software error logging, monitoring, and observability for effective debugging.
Conduct performance profiling and optimization of coding.
Troubleshoot and resolve moderately complex issues related to API functionality and integration.
Implement moderately complex API versioning, lifecycle, and interoperability strategies.
Design and develop software, systems, and services aligned to pre-defined system architecture.
Develop working knowledge of software architecture decisions and best practices.
Collaborate with team leads to review work and ensure alignment with software architecture.
Implement moderately complex performance optimization and scalability strategies in software design.
Collaborate within and beyond the immediate team to understand customer issues and align solutions.
Provide technical guidance and support to customers regarding customer-reported issues independently.
Coach, mentor, and guide others to advocate for customers' interests and suggest product enhancements based on feedback.
Influence the team to ensure customer satisfaction through timely resolution of issues and effective communication.
Implement customer issue and/or defect handling and training processes independently.
Investigate and troubleshoot complex product maintenance issues to ensure customer agreement on short- and long-term solutions.
Collaborate with the team to establish and follow development practices and coding standards.
Ensure code quality and adherence to broad acceptance criteria during development.
Keep up to date with industry best practices and apply them to software development processes.
Implement secure coding practices to prevent security vulnerabilities.
Perform periodic maintenance and testing operations for systems requiring upgrading or patching.
Drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently manage work, monitoring timelines and deliverables to ensure projects or initiatives stay on track.
Proactively prioritize work and adapt to resource or timeline shifts.
Collaborate across teams to align on expectations and achieve shared objectives.
Build and maintain a comprehensive understanding of business, stakeholder, and/or customer needs.
Actively listen to diverse perspectives and ask questions to ensure understanding of others.
Independently identify and address standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
Analyze data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Contribute to knowledge sharing and best practices.
Actively seek to build knowledge and new skills and/or tools and stay current with industry trends and best practices.
Seek out and leverage feedback and training to improve skills.
Contribute to a culture of continuous learning and knowledge sharing with team members.
Develop ideas and recommend updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
Seek input from team members on alternative approaches and methods for improving work.

Requirements

Design and deliver core platform capabilities from agent orchestration and service knowledge to developer workflows, evaluation, and production-grade safety controls.
Own substantial technical components end to end.
Make sound architecture decisions.
Partner with service teams to turn manual, service-specific work into reusable platform capabilities.
Utilizes working knowledge to develop new software features and enhancements following design specifications.
Develops documents to clarify software design and code.
Conducts debugging and troubleshooting to identify and fix moderately complex software issues.
Develops fixes for identified issues.
Exercises judgment and discretion to conduct performance profiling and optimization of coding.
Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.
Implements moderately complex API versioning, lifecycle, and interoperability strategies.
Designs and develops software, systems, and services aligned to pre-defined system architecture.
Develops working knowledge of software architecture decisions and best practices.
Collaborates with team leads to review work to ensure alignment with software architecture.
Implements moderately complex performance optimization and scalability strategies in software design.
Collaborates within and beyond immediate team to understand customer issues and align solutions.
May provide technical guidance and support to customers regarding customer-reported issues, independently.
Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.
Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.
Implements customer issue and/or defect handling and training processes, independently.
Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions.
Collaborates with the team to establish and follow development practices and coding standards.
Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
Keeps up to date with industry best practices and applies them to software development processes.
Implements secure coding practices to prevent security vulnerabilities.
Performs periodic maintenance and testing operations for systems that require upgrading or patching.
Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaborates across teams to align on expectations and achieve shared objectives.
Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
Actively listens to diverse perspectives and asks questions to ensure understanding of others.
Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Contributes to knowledge sharing and best practices.
Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.
Seeks out and leverages feedback and training to improve skills.
Contributes to a culture of continuous learning and knowledge sharing with team members.
Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
Seeks input from team members on alternative approaches and methods for improving work.

Skills

Platform Software Development
Software Development
Coding
Design
Testing
Optimization
Software Architecture
System Structural Design
Issue/Defect Collaboration
Software Products Support
Practices and Standards Compliance
Security and Compliance
Development Operations
System Maintenance
Planning & Execution
Collaboration & Partnership
Problem Solving
Continuous Learning
Continuous Improvement

Location

Work Type

Full-time

Experience Level

Principal

Salary/Compensations

$92,500 to $209,500 per annum

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Equal Opportunity

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.