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About the Role

This role owns the catastrophe readiness and response across Stand, building the plan before a season, holding claims partners to a high standard, and running the response when an event is imminent. You will build and maintain the catastrophe plan, manage third-party claims administrators, and own the Emergency Response Program, ensuring homeowners are supported before, during, and after a loss.

Responsibilities

Own the catastrophe plan across every peril and state we write, including activation levels, roles, vendor capacity, regulatory reporting, and customer and broker outreach.
Keep the catastrophe plan current and tested with a tabletop before each season.
Run the response when an event hits: call the activation level, lead the daily team call, direct the TPAs and field vendors, brief leadership, and put Stand people on the ground at insurance villages and with our hardest-hit customers.
Manage our claims TPAs day to day, including staffing, open inventory, escalations, large losses, and payment approvals within your authority.
Hold TPAs to their service standards with a regular scorecard, closed-file audits, and remedies when they slip.
Own the Emergency Response Program end to end: watch active events, decide when a property needs monitoring, outreach, or a vendor deployment, and direct it remotely.
Work with Product and Engineering to automate exposure analysis, deployment recommendations, and customer and broker outreach, extending the approach from one peril to the next while keeping the judgment calls with people.
Own the vendor bench across field response, mitigation, housing, contents, engineering, and independent adjusting firms, including contracts, standby terms, capacity, and performance, reviewed ahead of each season.

Requirements

You've led property claims through real catastrophe events, calling the response, directing adjusters, and holding quality steady while everything is moving fast.
You've managed TPAs or independent adjusting firms: set and enforced service standards, watched capacity and pricing, and run scorecards that actually changed behavior.
You know state catastrophe reporting requirements and claim-handling deadlines well enough to keep a carrier compliant across several states.
You can run a live response from both the office and the field, and make fast, sound calls when the information in front of you is incomplete.
You're comfortable building from a blank page in a small, fast-moving company.
You are prepared to discuss how you use AI, how you evaluate its output, and how it informs your work.
Candidates must be authorized to work in the U.S.
Stand does not sponsor new work visas.
We can consider candidates on TN visas, O-1A visas, or H-1B transfers with three years or more remaining.

Skills

Catastrophe readiness
Catastrophe response
Claims management
Vendor management
Emergency Response Program management
Automation
AI evaluation
Independent thinking
Communication
Problem-solving
Hurricane experience
Wildfire experience
Florida property experience
High-net-worth property experience
Underwriting experience
Inspection experience
Mitigation experience

Location

Austin, TX (In-office)

Work Type

In-office
Full-time

Experience Level

Senior

Benefits

Above-market Health, Dental, and Vision coverage
Weekly lunch stipend
Flexible time off + holidays
401(k) plan
Commuter benefits
PAT & MAT Leave
Short-Term and Long-Term Disability
Monthly team gatherings
In-office perks

About the Company

At Stand, you’ll help build a new class of global property protection.
We use advanced physics and AI to model catastrophic risk at the asset level, then automate underwriting and mitigation before loss occurs.
Insurance is simply the current delivery mechanism. The real product is a scalable risk engine, our Stand World Model.
We stay when traditional insurers exit. We model what others approximate. And we build systems that change outcomes, not just prices.
Our leadership team includes former successful founders and CEOs from Metromile, PolicyGenius, WePay, and HotelTonight, bringing deep experience in building and scaling high-growth companies.
The property insurance industry is built to price loss after it happens. It relies on coarse proxies, backward-looking data, and manual processes, then accepts damage as unavoidable.
Stand takes a different approach. We simulate how real-world catastrophes affect individual properties, translate that into actionable decisions, and automate the business around it.
The result is a platform that can underwrite what others can’t and operate with far less friction.
Stand is a homeowners insurance carrier for people who live where wildfire and hurricanes are a fact of life.
The promise we make them is unusual: we try to reach you before the loss and get you help, and we handle the claim fast when it comes.

Equal Opportunity

Stand is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
We believe that diversity enriches the workplace, and we are committed to growing our team with the most talented and passionate people from every community.
We are committed to providing reasonable accommodations for qualified individuals.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.