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About the Role
The Asset Protection Agent is responsible for protecting DSW's assets, maintaining a safe business environment, and monitoring associate compliance with company policies. This role involves promoting shortage prevention, detecting and apprehending individuals who commit theft or fraud on DSW premises, and reporting to the Loss Prevention Manager.
Responsibilities
- Complete all Loss Prevention training requirements and maintain personal certifications as required by law.
- Understand and maintain strict compliance with the law and company policies concerning apprehensions and the preservation of evidence.
- Train new associates on LP standards, company policies, theft deterrence, and shortage awareness under the direction of the Loss Prevention Manager.
- Recover stolen merchandise and apprehend shoplifters and other customers who commit fraud against DSW in compliance with company standards.
- Serve as support to store management to ensure a safe work environment.
- Prepare complete reports relative to all theft incidents, merchandise recoveries, and safe work environment.
Requirements
- Possess strong verbal and written communication skills.
- Must be able to communicate with all levels of staff and management.
- Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines.
- Must be able to stand/walk the sales floor for the entire shift.
- Possess general operating knowledge of retail security camera equipment.
- Ability to work nights and weekends appropriate to retail business needs.
- Prior Loss Prevention/Security experience is a plus.
Skills
- Loss Prevention
- Security
- Communication
- Decision Making
- Retail Security Camera Operation
Location
- DSW Premises
Work Type
- Full-time
Experience Level
- Prior Loss Prevention/Security experience a plus
Education Level
- High School Diploma or equivalent preferred
About the Company
- DSW