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About the Role
OGX is seeking VIP Guest Experience Team Members to guide Guests through the experience from entry to exit. The ideal candidate thrives in a fast-paced environment and can project a positive and welcoming image to visitors.
Responsibilities
- Greet and welcome all Guests, providing direction and engaging in friendly conversation
- Provide a memorable experience for Guests with a positive and hospitable attitude
- Assist Guests in queueing up for their time-based experience
- Sell tickets to guests in standby line
- Scan tickets and handle any technical difficulties
- Staff photo locations throughout the experience to assist Guests in taking photos
- Direct Guests through the exhibit and maintain traffic flow and line control
- Share fun facts and trivia about the exhibit with Guests
- Answer questions about the experience
- Handle payments quickly and accurately
- Maintain health, safety, and cleanliness standards
- Ensure all on site policies and protocols are being adhered to by guests
- Host VIP ticket holders from arrival to departure, anticipating needs and making every visit feel personal
- Lead or assist with guided VIP tours, bringing the experience to life with strong storytelling and show knowledge
- Prepare for upcoming VIP visits, including reviewing bookings, guest details, and special requests
- Set up and serve VIP amenities, including food and beverage items, retail totes, mugs, frames, and other program materials
- Consistently follow all VIP service standards and procedures
- Coordinate with ticketing, café, photo operations, and retail so VIP visits move through the experience without friction
- Resolve VIP guest concerns with grace and follow-through
- Share VIP guest feedback with the VIP Guest Lead and management
- Warmly welcome VIP guests and escort them to their designated reserved tables
- Prepare VIP seating areas prior to guest arrival
- Regularly check in with VIP guests to ensure food and beverage needs are met
- Maintain cleanliness of the Cafe VIP area
- Assist with light dishwashing duties
- Reset and prepare tables between guest visits
- Collaborate with Cafe and Guest Experience teams to ensure seamless service
- Maintain the highest standards of cleanliness, hospitality, and professionalism
- Perform additional duties as assigned
Requirements
- Must be able to remain in a standing, stationary position more than 75% of the time
- Must be able to work a minimum of three shifts, one of which must be a weekend day
- Must be able to move about inside the exhibit space, including while leading tours
- Regularly operates audio and video equipment
- Must be able to verbally communicate to a variety of audiences and facilitate internal and external group discussions
- Must be able to work a variable schedule including evenings, weekends, and holidays
Skills
- Reliable
- Energetic
- Proactive team player
- Positive attitude
- Strong communication skills
- Ability to comply with instructions
- Detail oriented
- Natural host
- Energized by people and hospitality
- Warm, professional presence
- Sound judgment
- Comfortable speaking to groups
- Comfortable leading tours
Location
- worldwide location based entertainment experiences
Work Type
- part time
Experience Level
- Previous guest facing experience preferred
- Previous customer service and/or cash handling experience preferred
- Experience using a ticketing system preferred
- Previous public speaking preferred
- Experience in tour guiding, concierge, VIP services, events, or another premium service environment preferred
Education Level
- High school diploma (or equivalent)
Salary/Compensations
- $19.00 per hour for standard shifts
- $19.50 per hour for scheduled VIP shifts
Benefits
- Flexible Schedule
- Paid Sick Time
About the Company
- Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience.
- For us it’s all about the fans and creating experiences they will love.
- We create happiness.
Equal Opportunity
- We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.