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About the Role
Wilson Sonsini is seeking a Collections Representative to support its London office. This role is responsible for managing client accounts, ensuring timely payment of outstanding receivables, and collaborating across departments to achieve financial goals.
Responsibilities
- Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances
- Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues
- Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment
- Monitor aged receivables and identify accounts at risk of non-payment; escalate when appropriate
- Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections)
- Assist in preparing collection reports and performance updates for Finance and practice group leadership
- Collaborate with Account Managers to ensure aligned client communication strategies and to support overall client relationship goals
- Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction
- Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach
Requirements
- Minimum of 3 years’ experience in collections within a law firm or high-value professional services environment
- Demonstrated experience handling a high-volume, high-dollar accounts receivable portfolio
- Proficient in Microsoft Office Suite, especially Excel and Word
- Familiarity with Aderant and Expert Collections strongly preferred
- Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment
- Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders
- Strong attention to detail, organizational skills, and ability to prioritize work effectively
- Proven ability to work independently while also contributing to a team-oriented environment
- Customer service focused, with a professional, diplomatic, and client-facing demeanor
- Ability to manage sensitive financial information with discretion and integrity
Skills
- Microsoft Office Suite
- Excel
- Word
- Aderant Expert Collections
- Analytical skills
- Negotiation skills
- Verbal communication skills
- Written communication skills
- Attention to detail
- Organizational skills
- Prioritization skills
- Teamwork
- Customer service
- Professional demeanor
- Diplomatic demeanor
- Client-facing demeanor
- Discretion
- Integrity
Location
- London
Work Type
- Full-time
Experience Level
- 3 years of experience
Benefits
- Highly competitive salary and benefits package
About the Company
- Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide.
- We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them.
- The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe.
- Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.
Equal Opportunity
- Equal Opportunity Employer.