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About the Role
This individual will direct retail operations while ensuring that the business is maximizing its potential. He/she will be responsible for the financial results of the department as well as development and retention of human capital.
Responsibilities
- Provide a positive “employee life cycle” for all staff members.
- Provide an authentic experience that “rocks” for Hard Rock guests by ensuring the retail business is visually inviting, maintains proper inventory, and provides amplified service.
- Operate a financially profitable retail business.
- Grow the business using innovative sales and marketing concepts.
- Coordinate operations between departments.
- Teach, coach, and document employees who fail to meet standards to maintain a high-quality workforce.
- Present a professional image to employees, guests, clients, owners, and investors.
- Attend client functions and designated parties to provide support, ensure guest satisfaction, and promote future business.
- Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
- Develop and maintain positive relationships within the business and social community.
- Spearhead philanthropic initiatives.
- Work as a team, helping all employees to complete required activities that ensure guest expectations are exceeded.
- Maintain low staff turnover rate and high morale.
- Operate ethically to protect the image of Hard Rock.
- Utilize programs designed to help Save the Planet.
Requirements
- Proven track record of managerial success in a fast-paced environment.
- Experience, ability, and knowledge to move the business forward financially while focusing on human capital.
- Proven track record of making high-quality decisions.
- Ability to make complex decisions.
- Applicable standard of education is required.
Skills
- Strong leadership behaviors.
- Technical skill set to drive the business toward success.
- Adherence to health/safety and food safety regulations.
- Strong communication and listening skills.
- Excellent speaking, reading, and writing skills.
- Ability to comprehend and use technical or professional language, written or spoken, to communicate complex ideas.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
- Multiple language abilities a plus.
- Fluency in English required.
Location
- Worldwide
Work Type
- Full-time
Experience Level
- Managerial
Education Level
- Applicable standard of education
Salary/Compensations
- $100,000 - $146,300
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning support
- Work-life balance support
About the Company
- With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies.
- Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe.
- Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues.
- HRI owns the global trademark for all Hard Rock brands.
- The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide.
- Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida.
- In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards.
- For more information on Hard Rock International visit www.hardrock.com.
Equal Opportunity
- Hard Rock International is an equal opportunity employer.
- We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
- Hard Rock welcomes and encourages applications from people with disabilities.
- Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.