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About the Role
The Assistant General Manager is the senior business leader in the Cafe, supporting the General Manager in upholding brand standards and core values while meeting or exceeding owner objectives. This role involves asset management of the entire facility and requires an entrepreneurial approach to maximize the business's potential.
Responsibilities
- Demonstrate financial comprehension to achieve key performance metrics.
- Collaborate with Sales to execute the Cafe Sales & Marketing plan and drive entrée count growth.
- Mentor and coach junior management staff on financial goals.
- Communicate a clear operating direction with the General Manager, understanding business strengths, weaknesses, and opportunities.
- Support all departments in consistent execution of systems and processes to deliver products and services to brand standards.
- Assist the GM in building a highly functional team with a shared vision and values.
- Champion change and ensure successful implementation of local and company initiatives.
- Foster an environment of customer advocacy where guests are prioritized.
- Execute guest satisfaction standards that meet or exceed brand benchmarks.
- Be responsive and hospitable to guest feedback from all sources.
- Support Cafe staffing objectives by attracting and retaining talented individuals and placing them in roles that leverage their skills.
- Define goals and expectations for management and hourly team members, holding them accountable.
- Support staff development and advancement along career paths.
- Serve as a Learning Coach, developing and executing learning programs to drive continuous improvement and retention.
Requirements
- Minimum 10 years of experience in the hospitality industry, including restaurant front-line operations.
- Bachelors Business Degree or documented entrepreneurial hospitality leadership.
- Ability to move throughout corporate offices and cafes during visits (standing, walking, kneeling, bending) for extended periods.
- Ability to sit for extended periods.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.
Skills
- Strong leadership and interpersonal skills, verifiable by peers and prior supervisors.
- Consultative skills and ability to work cross-functionally.
- Excellent verbal and written communication skills.
- Strong problem-solving skills with the ability to diagnose and develop solutions.
- Potential and aspiration to serve as a Hard Rock General Manager.
Experience Level
- Minimum 10 years of experience
Education Level
- Bachelors Business Degree
Salary/Compensations
- $106,300 - $156,300
Benefits
- Comprehensive benefits package to help team members stay healthy, plan for their future, and maintain a healthy work-life balance.
- Benefits may vary with employment status.
About the Company
- Hard Rock International (HRI) is a globally recognized company with venues in over 70 countries and 265 locations.
- HRI operates Rock Shops®, Live Performance Venues, and Cafes.
- HRI launched Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform.
- HRI owns the world's largest collection of authentic music memorabilia.
- Hard Rock Hotels was honored for Outstanding Guest Satisfaction in the Upper Upscale Hotels category by J.D. Power.
- HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal.
- Hard Rock has been recognized as one of Forbes’ Best Employers for Women, Diversity, and New Grads, and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry.
- Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey.