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About the Role
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, Trane Technologies is committed to putting the planet first. We invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Responsibilities
- Deliver positive customer service experience and sales solutions.
- Provide customer support and ensure customer satisfaction goals are achieved.
- Oversee customer contract renewals and expansion.
- Assist Sales Team with implementation of corporate initiatives.
- Identify opportunities for growth and sales within the existing customer base.
- Collaborate with Estimating, Operations, Sales, and Billing teams.
- Develop innovative solutions that provide profitable, measurable, and repeatable value.
- Support customer satisfaction, retention, and growth for assigned portfolio.
- Drive the account management process, including customer account profiles, strategies, service delivery plans, and customer budget planning.
- Respond within 24 hours to all customer inquiries and concerns.
- Identify and communicate issues, business goals, and objectives to the account team and leadership.
- Visit customer sites at least three times a week to ensure work execution, identify sales opportunities, and communicate with the customer.
- Work with Service Resource Coordinators to ensure technician schedules and parts/materials are in place.
- Manage T&M and Quoted Job pull-through opportunities, collaborating on proposals.
- Handle customer Accounts Receivable communication and follow-up.
- Follow up on sales leads and quick quotes.
- Manage service agreement renewal activity directly with the customer.
- Review the financial performance of assigned accounts monthly and provide correction plans.
- Provide a weekly activity plan to the Service Sales Team Leader and Area Service Manager.
- Attend sales and customer support development trainings.
- Attend sales meetings.
- Prioritize workload and customer requests.
- Establish and maintain effective internal and external working relationships.
- Prepare reports/correspondence and maintain files.
- Schedule, participate in, and/or lead meetings, conferences, and project team activities.
- Communicate and liaise verbally, in writing, and in person with external and internal stakeholders.
- Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to health & safety procedures.
- Pursue personal development of skills and knowledge.
- Adhere to health and safety policy and other requirements relating to equipment care.
- Perform other responsibilities as required.
Requirements
- Minimum of 2-year degree required.
- Must be able to handle high-stress situations.
- Must be able to communicate effectively in person, by phone, and through written communication.
- Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
- Must have a valid driver’s license and reliable means of transportation.
- Able to work extended hours on occasions when required.
Skills
- Customer service
- Sales solutions
- Customer support
- Account management
- Microsoft Office applications, particularly Excel and Word
- Mathematical Aptitude
Location
- Onsite (Monday-Thursday)
- Remote/Hybrid (Fridays)
Work Type
- Full-time
- Hybrid
Experience Level
- Experience not required, but experience in a customer service capacity a plus.
Education Level
- 2-year degree
Salary/Compensations
- $50,800.00 - $102,690.00
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits (fertility coverage, adoption/surrogacy assistance)
- Paid time off (up to 15 vacation days, paid holidays, sick leave)
- 401K match
- Educational and training opportunities
- Tuition assistance
- Student debt support
About the Company
- World leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation.
- Sustainability is not just how we do business—it is our business.
- Businesses include Trane® and Thermo King.
Equal Opportunity
- We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.