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About the Role

Design and deliver core platform capabilities for Agentic Service Engineering, a system that helps OCI teams understand their services, automate repeatable engineering work, and safely evolve and operate production software with AI. You will own substantial technical components end to end, make sound architecture decisions, and partner with service teams to turn manual, service-specific work into reusable platform capabilities.

Responsibilities

Own a bounded platform component (service module, SDK area) and evolve its contracts for multi-tenant use.
Perform deep debugging across a limited-service graph; drive compatibility-safe remediation plans.
Implement targeted resilience/capacity patterns and document adoption guidance for team consumers.
Designs software solutions and analyzes and helps identify requirements to achieve business and operational goals, independently.
Adheres to and suggests improvements to all phases of the software development lifecycle.
Develops new software features and enhancements following design specifications and develops documents to clarify software design and code.
Leads code reviews in designated areas to help drive improvements.
Conducts debugging and troubleshooting to identify and fix moderately complex software issues.
Develops fixes for identified issues.
Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
Exercises judgment and discretion to conduct performance profiling and optimization of coding.
Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.
Implements moderately complex API versioning, lifecycle, and interoperability strategies.
Designs and develops software, systems, and services aligned to pre-defined system architecture.
Develops working knowledge of software architecture decisions and best practices.
Collaborates with team leads to review work to ensure alignment with software architecture.
Implements moderately complex performance optimization and scalability strategies in software design.
Collaborates within and beyond immediate team to understand customer issues and align solutions.
May provide technical guidance and support to customers regarding customer-reported issues, independently.
Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.
Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.
Implements customer issue and/or defect handling and training processes, independently.
Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).
Collaborates with the team to establish and follow development practices and coding standards.
Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
Keeps up to date with industry best practices and applies them to software development processes.
Implements secure coding practices to prevent security vulnerabilities.
Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
Collaborates across teams to align on expectations and achieve shared objectives.
Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
Actively listens to diverse perspectives and asks questions to ensure understanding of others.
Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Contributes to knowledge sharing and best practices.
Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.
Seeks out and leverages feedback and training to improve skills.
Contributes to a culture of continuous learning and knowledge sharing with team members.
Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
Seeks input from team members on alternative approaches and methods for improving work.

Requirements

Principal Application Software Engineer role requires designing and delivering core platform capabilities.
Must own substantial technical components end to end.
Must make sound architecture decisions.
Must partner with service teams to turn manual, service-specific work into reusable platform capabilities.
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information.
Accommodations to this requirement may be granted following an individualized assessment.

Skills

Agent orchestration
Service knowledge
Developer workflows
Evaluation
Production-grade safety controls
Software Development
Coding
Design
Testing
Optimization
Debugging
Troubleshooting
API functionality and integration
API versioning, lifecycle, and interoperability strategies
Software Architecture
Software System Structural Design
Performance optimization
Scalability strategies
Customer issue resolution
Secure coding practices
System Maintenance
Automation
Planning & Execution
Collaboration & Partnership
Problem Solving
Continuous Learning
Continuous Improvement

Location

Work Type

Full-time

Experience Level

Principal

Salary/Compensations

$92,500 to $209,500 per annum

Benefits

May be eligible for bonus and equity.
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for vacation benefits.
Vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Competitive benefits that support our people with flexible medical, life insurance, and retirement options.
Volunteer programs

About the Company

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
With AI embedded across our products and services, we help customers turn that promise into a better future for all.
Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute.
We’re committed to growing a workforce that promotes opportunities for all.

Equal Opportunity

We’re committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.