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About the Role
Seerist seeks experienced Customer Success professionals to manage and grow relationships with Commercial Clients globally. This role focuses on renewals, retention, and ensuring clients maximize value from Seerist’s services. Responsibilities include onboarding, training, and collaborating with senior stakeholders in major global organizations to interpret and apply intelligence for risk anticipation and response.
Responsibilities
- Manage a portfolio of thirty to forty-five commercial clients across UK & EMEA.
- Lead onboarding and training for new clients, ensuring effective use of Seerist.
- Take full ownership of renewals, including proposal, negotiation, and completion.
- Achieve renewal and retention targets, ensuring clients receive consistent value.
- Provide feedback to internal teams to refine and improve client experience.
Requirements
- In-depth knowledge of a corporate security function and/or threat intelligence function.
- SaaS and/or account management experience.
- Experience working directly with high-touch customers.
- Ability to create, edit, research, evaluate, analyze, and fuse data from multiple sources.
- Ability to communicate the value of real-time threat monitoring to clients.
- Understand customer goals, plans, challenges, timelines, budget, and authority.
- Passion for building and maintaining customer relationships.
- Understand the importance of customer goals, outcomes, and operational processes to integrate the SaaS platform into customer workflows.
- Ability to work effectively with a wide range of internal and external stakeholders.
- Self-motivated with the ability to work in a fast-paced, changing environment.
- Genuine customer empathy.
- Organized with strong time management skills.
- Excellent written & verbal communication.
- A thirst for knowledge and growth.
- A sense of urgency and persistence.
- Team player.
- Flexibility and dynamism.
- 4-7 years of enterprise software or SaaS customer success/account management/sales with a demonstrated track record of success.
- Experience working with sales, account management, product, and engineering teams.
- Ability to communicate complex concepts to a wide range of audiences.
- Ability to think on your feet and problem-solve in real time.
Skills
- AI-driven, augmented analytics
- Threat and risk intelligence
- Customer Success
- Account Management
- Onboarding
- Training
- Renewal management
- Retention
- Client value maximization
- Stakeholder management
- SaaS
- Intelligence services
- Data analysis
- Communication
Location
- London, UK
Work Type
- Hybrid
- Full-time
Experience Level
- 4-7 years
Education Level
- Bachelor's degree in a related field or equivalent work experience
Benefits
- Competitive compensation and benefits package
- Bonus
- Pension matching
- Long-term incentives
- Flexible and fun work environment
- 25 days of paid annual leave plus bank holidays
- Tuition Reimbursement
- Professional Development Stipend
About the Company
- Seerist is a leading provider of AI-driven, augmented analytics for threat and risk intelligence.
- Seerist helps commercial organizations and government anticipate, monitor, and manage global risks.
- Seerist delivers real-time insights, forecasts, and alerts that bring clarity to decisions and save valuable time.
- Seerist helps customers support their operations and missions globally, ensuring informed, rapid decisions.
Equal Opportunity
- Seerist is an equal opportunity employer.
- Seerist does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
- All employment is decided on the basis of qualifications, merit, and business need.