Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Technical Success Manager role.
Rezi rewrites your resume against New Relic's job description. Free.
Tailor your resume to this Technical Success Manager role.
Rezi rewrites your resume against New Relic's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Success Manager posting at New Relic — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Success Manager posting at New Relic — free, in seconds.
About the Role
New Relic is seeking a Technical Success Manager to join their global team. This role involves collaborating with engineers and technical leaders, providing post-sales technical support, and driving customer adoption of New Relic solutions. The position offers an exciting career path focused on customer success and business growth.
Responsibilities
- Ensure customer onboarding, user environment adaptation, and continuous utilization for customer success.
- Provide technical leadership across all aspects of New Relic products and services.
- Assist in training customers to resolve real-time performance issues using New Relic.
- Identify and proactively mitigate service cancellation risks by monitoring customer situations.
- Collaborate with other Technical Support Engineers, Solution Consultants, and Sales to resolve customer issues promptly.
- Gather customer feedback and relay it internally to improve New Relic services.
- Act as a specialist in specific business domains, leading team members on industry-specific challenges and promoting individual and team potential.
- Provide planned capability development to ensure everyone has the opportunity to do their best work.
Requirements
- Experience designing and developing applications (backend and/or frontend) in a professional setting.
- Experience building systems using public cloud services such as AWS, Azure, or GCP in a professional setting.
- Experience troubleshooting production systems and managing the entire troubleshooting process from problem detection to permanent resolution.
- Experience proposing and negotiating with stakeholders, including customers or other internal departments.
- 3+ years of experience leading people or teams and successfully operating responsive software support.
- Ability to clearly articulate the importance of customer experience and engage others to achieve better results while bridging the gap between business needs and technical details.
- Demonstrated communication, people management, and coaching skills.
- Passion for data collection, analysis, and interpretation, as well as problem identification, definition, and resolution.
- Visa sponsorship is not available for this position.
- Criminal background check is required.
- Compliance with U.S. export controls and licensing requirements may be necessary for certain roles.
Skills
- Technical Success Management
- Customer Success
- SRE
- Software Development Engineering
- Infrastructure Engineering
- Technical Communication
- Customer Onboarding
- Technical Support
- Sales Collaboration
- Marketing Collaboration
- Business Improvement
- Data Analysis
- Real-time Performance Troubleshooting
- Risk Mitigation
- Cross-functional Collaboration
- Domain Specialization
- Team Leadership
- Capability Development
- Application Design
- Application Development
- Backend Development
- Frontend Development
- Public Cloud Services (AWS, Azure, GCP)
- System Construction
- Troubleshooting
- Problem Management
- Stakeholder Negotiation
- IT Professional Services
- SaaS Vendor Management
- Customer Satisfaction
- Web Application Development
- Mobile Application Development
- Application Architecture
- Cloud Platform Experience (AWS, Azure, Cloud Foundry)
- People Management
- Coaching
- Data Collection
- Data Interpretation
- Problem Identification
- Problem Definition
- Project Leadership
- Technical Coaching
- English Communication
Location
- Global
Work Type
- Fully Office-based
- Fully Remote
- Hybrid
Experience Level
- 7+ years of experience in IT professional services, SaaS vendor, or Customer Success is desirable.
- 3+ years of experience leading people or teams.
About the Company
- New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability.
- We build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
- We are expanding our global footprint and looking for passionate people to join our mission.
- We believe in empowering all Relics to achieve professional and business success through a flexible workforce model.
- We foster a diverse, welcoming, and inclusive environment where everyone can bring their authentic selves to work.
- We celebrate the different backgrounds and abilities of our employees.
- New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements.
Equal Opportunity
- Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
- If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.