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About the Role
As an Assistant Store Manager at Mejuri, you will be a key player in delivering an exceptional retail experience and supporting store leadership with day-to-day operations. You will assist in overseeing store performance, driving sales, and ensuring an excellent customer experience, acting as a partner to the Store Manager across business areas such as operations, inventory control, and merchandising.
Responsibilities
- Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
- Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
- Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
- Proficient in using point-of-sale systems, inventory management software, and other retail technology.
- Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
- Accountable for mitigating internal, external and administrative loss of product.
- Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
- Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
- Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through.
- Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location.
- Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
- Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
- Flag, identify and action any inefficiencies.
- Validate and participate in the successful integration of new talent to our store teams.
- Validate that team members are completing required instructor-led, on the job and self study training.
- Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management.
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Build healthy relationships with our people and establish a positive and engaging work environment.
- Adhere to and validate our policies and compliance practices.
Requirements
- Awareness of local market and requirements relevant to new store openings.
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
- Strong leadership skills with experience supporting, coaching, and motivating a team.
- Solid understanding of what great customer experience looks like and how to bring it to life on the floor.
- Excellent communication skills.
- Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration.
- Leadership experience in a high-volume retail environment.
- Experience opening a store from scratch, in partnership with a Store Manager.
- Experience working at a start-up or fast growing company.
Skills
- Customer Experience
- Sales
- Operations
- Inventory Control
- Merchandising
- Team Leadership
- Communication
- Financial Management
- Visual Merchandising
- Point-of-Sale Systems
- Inventory Management Software
Location
- Onsite
Work Type
- Full-time
Experience Level
- Managerial
- Leadership
Salary/Compensations
- $33.00 - $36.00 per hour
Benefits
- Comprehensive medical, dental, and mental health coverage (US & CA)
- Opportunity to utilize 401(k) & commuter benefits plans (US)
- Comprehensive medical benefits including PMI, Cashplan, and Pension program (UK)
- Paid time off
- 4 months of 80% parental leave salary top-up and personalized return to work plans
- Monthly retail bonus program
- Equity program
- Regular feedback via performance reviews
- A robust in-house retail learning program
- Generous product discount
About the Company
- Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression, shifting it from a traditional gift to a modern necessity.
- Founded by third-generation jeweler Noura Sakkijha, the brand was built on the idea that fine jewelry shouldn’t require a special occasion and should never come with guilt.
- Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide.
- Mejuri is deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives.
- At Mejuri our success is driven by a strong commitment to our Purpose and Values.
- Our values are: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.
Equal Opportunity
- Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
- Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.