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About the Role
The Sales Manager will solicit, sell, and contract rooms for assigned markets to maximize hotel rooms and related revenues. This role involves maintaining and growing relationships with existing accounts and soliciting new group sales accounts.
Responsibilities
- Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel
- Solicits new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication
- Attends trade shows, industry meetings, and community events
- Performs overnight travel for business-related activities as needed
- Prepares sales proposals for, meets with and entertains clients as deemed appropriate
- Skillfully responds to incoming leads and maximizes conversion from all lead sources
- Analyzes and manages business opportunities to achieve the highest profit margins for department and hotel
- Sells available hotel space to maximize revenue
- Negotiates and finalizes contracts within approved Crestline guidelines
- Ensures proper usage and that all required information is entered into sales software including all significant client communication
- Establishes on-sight customer contact as needed and introduces customers to the service staff
- Follows up with clients after each function to ensure satisfaction and solicit additional business
- Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel, and an enthusiastic member of the sales team
- Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
- Assists Director of Sales with an annual business plan and budget
- Executes and drafts sales action plans
- Obtains rooming lists, catering selection, and set-up details from clients
- Finalizes BEOs and contacts customers for final counts as needed
- Traces files to ensure correct payment
- Ensures proper procedures pre and post function to ensure payment
- Communicates with appropriate departments regarding set-up changes and final count
- Ensures that guest rooms and meeting rooms are blocked
- Provides accurate forecasts to operational departments to ensure proper staffing
Requirements
- Must have a high school diploma or GED
- One to two years of experience in hotel and/or conference center sales; or any equivalent combination of education and experience
- Ability to utilize a variety of computer programs effectively and efficiently, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
- Requires good communication skills, both verbal and written
- Must be able to speak, read, write, and understand English
- Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations
- Able to set priorities, plan, organize, and delegate
- Knowledge of local market trends, competition, and key accounts of the hotel
Skills
- Sales skills
- Revenue management
- Writing and executing action plans
- Hotel operations
- Computer proficiency (Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system)
- Communication skills (verbal and written)
- Telephone prospecting
- Outside sales calls
- Site inspections
- Written communication
Work Type
- Full-time
- Flexible hours
- Weekends
Experience Level
- 1-2 years of experience in hotel and/or conference center sales
Education Level
- High school diploma or GED
- Bachelor’s degree preferred
About the Company
- Crestline Hotels & Resorts is a company that operates in the hospitality industry.
Equal Opportunity
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.