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About the Role
As an Engagement Manager on the Delivery Team, you will play a foundational role in ensuring customer success and fostering long-term partnerships. You will own the account plan, manage customer relationships, and ensure an exceptional customer experience. This hybrid role combines Customer Success and Technical Project Management, leading cross-functional teams to deliver value and achieve customer AI/ML objectives.
Responsibilities
- Oversee onboarding and successful implementation for accounts.
- Manage customer relationships from executives to end users.
- Work directly with customers’ engineering teams and end users to answer questions and resolve issues with products and solutions.
- Develop a plan to deliver all project work above expectation, within budget/margin and ahead of schedule.
- Lead a cross-functional project team to exceed the customer’s AI/ML objectives.
- Grow our opportunities and business.
- Manage the long-term health of the customer base by identifying and getting ahead of risks and concerns.
- Identify and act on opportunities to improve our delivery motion.
- Find strategic ways to make customer success repeatable and solve problems for future customers.
Requirements
- Active Top Secret clearance, or eligibility to obtain one.
- At least 6 years of work experience, including a customer-facing technical program management role in industry, professional services, engagement management, or government.
- Prior experience in logistics or sustainment operations.
- A proven track record in B2B client-facing roles and growing client relationships.
- A basic understanding of software development.
- Strong cross-functional experience and collaboration skills.
- Excellent verbal and written communication.
- A track record of structured, analytics-driven problem solving.
- A history of diligence and organization across multiple workstreams.
- Willingness to travel at least 50% of the time.
- Prior experience at an API technology company and / or managing technical customers using an API.
- Prior experience delivering technical solutions to government customers.
- U.S. citizenship is a requirement for all positions at Gallatin.
- The successful candidate must be able to work in a classified environment when necessary.
Skills
- Customer Success
- Technical Project Management
- AI/ML solutions
- Data analysis
- Problem solving
- Relationship building
- Strategic planning
- Project management
- Cross-functional collaboration
- Analytics-driven problem solving
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- 6+ years of work experience
Education Level
- Technical background (education or professional experience in CS, Economics, Statistics, or Engineering)
Salary/Compensations
- Competitive compensation commensurate with experience. Actual compensation may vary based on experience, skills, and location.
Benefits
- Generous equity grant
- Full healthcare coverage
- 401k
- Unlimited PTO
About the Company
- Gallatin is rebuilding logistics infrastructure for the national security missions of the United States and allied partners.
- We build AI systems that determine how logistics decisions are made — not just how they're executed.
- We operate at the layer where data becomes decisions, and decisions make the advantage.
- We are building the system that enables faster, smarter logistics decisions in contested environments, and we're doing it with a team of seasoned entrepreneurs, operators, and technologists who have built and scaled solutions in this space before.
- We hold ourselves to an extremely high standard.
- We value clear thinking, direct communication, and the kind of ownership that doesn't stop until something actually works.
- Our mission is to create decision advantage when the stakes are the highest.
- The logistics infrastructure that supports America's warfighters and humanitarian disaster responders is overdue for transformation, and we are building it.
- From defense operations to disaster response, we're solving the hardest problems that keep missions moving when it matters most.
- Join a team where the mission is the point.
Equal Opportunity
- Gallatin is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.
- We comply with the United States Department of Labor's Pay Transparency provision.