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About the Role
Carrier seeks a Quality Manager to provide post-sale technical and customer support for air cooled chillers and split systems. This role will assist with customer inquiries, field issue triage, startup support, warranty-related investigations, and documentation of product and application concerns, serving as a developing engineer to build technical knowledge and strengthen internal team connections.
Responsibilities
- Provide post-sale technical support for Commercial HVAC customers, field service teams, sales teams, and internal stakeholders.
- Assist with customer and field inquiries related to installation, startup, operation, troubleshooting, and early-life product performance.
- Document support requests, technical findings, and recommended follow-up actions.
- Support field issue triage and escalation.
- Collect relevant jobsite details, product information, operating conditions, photos, service history, and customer feedback.
- Help determine whether issues require additional support from Engineering, Manufacturing, Quality, Warranty, Product Management, or Field Service.
- Assist with startup and jobsite support activities for Commercial HVAC equipment.
- Observe startups, support troubleshooting activities, verify technical information, and summarize findings.
- Develop jobsite reports communicating field conditions, issue drivers, corrective actions, and lessons learned.
- Support warranty-related investigations and field quality improvement activities.
- Review field concerns, warranty trends, service documentation, and returned-part information to identify recurring issues.
- Provide factual summaries to support corrective action reviews, customer quality discussions, and continuous improvement efforts.
- Build technical knowledge of Carrier Commercial HVAC products, applications, and support systems.
- Develop working knowledge of Heavy Applied product platforms, controls, startup processes, warranty systems, dashboards, and field reporting tools.
- Participate in product, quality, service, and technical training.
- Communicate field learnings and customer feedback to appropriate internal teams.
- Share trends, lessons learned, and improvement opportunities with Quality, Engineering, Manufacturing, Supplier Quality, Warranty, and Service teams.
- Help strengthen the factory-to-field feedback loop by ensuring field concerns are accurately captured and routed for review.
Requirements
- High school diploma or GED with 7+ years of experience working with air cooled chillers and split systems OR Bachelor’s degree in Engineering with 5+ years of experience working with air cooled chillers and split systems
- 5+ years experience working with Microsoft office applications
- 5+ years experience in data analytics
- Ability to travel up to 30% of the time (domestic and international)
Skills
- HVAC/refrigeration systems
- Communication & presentation skills
- Ability to read and interpret electrical diagrams
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
Experience Level
- Developing engineer
Education Level
- High school diploma or GED
- Bachelor's degree in Engineering
Salary/Compensations
- $96,000.00 - $192,000.00 annually
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
- Short-term cash incentives
About the Company
- Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life.
- Through advancements in climate solutions like temperature control, air quality, and transportation, Carrier improves lives, empowers industries, and ensures the safe transport of goods.
- Founded on the invention of modern air conditioning in 1902, Carrier leads with a purpose to enhance lives and the shared world.
- The company's success is driven by a world-class, inclusive workforce focused on the customer.
Equal Opportunity
- Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.
- Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
- If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.