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About the Role

The Wounded Warrior Project (WWP) Digital Experience Designer designs and optimizes user-centered experiences across MyWWP, WWP's member web portal and mobile application, as well as related digital products. This role transforms insights into intuitive, accessible, and engaging digital experiences that improve resource discovery, self-service adoption, program participation, and overall satisfaction. The designer acts as a champion for the warrior experience, ensuring WWP experiences deliver on its vision as a trusted digital companion throughout the warrior journey.

Responsibilities

Conduct user interviews, usability tests, surveys, and discovery activities.
Synthesize qualitative and quantitative insights into actionable recommendations.
Identify user needs, pain points, and opportunities across end-to-end warrior and FSM journeys, helping shape product priorities and experience strategy.
Map and optimize end-to-end member journeys across digital and human support touchpoints.
Define and monitor user experience success measures to evaluate the effectiveness of design improvements and member outcomes.
Create user flows, wireframes, prototypes, and high-fidelity designs.
Design and refine experiences across onboarding, resource discovery, program participation, events, referrals, and community engagement.
Define interaction patterns and experience requirements for new features and enhancements.
Support product teams throughout design, testing, and implementation.
Apply accessibility and inclusive design principles throughout the design process to ensure that WWP’s digital engagement tools are inclusive, seamless, and easy to navigate.
Contribute to the evolution of the MyWWP design system and user interface standards.
Promote consistency and seamlessness across all digital tools and experiences.
Partner with Product, Technology, Marketing, Programs, and Digital Warrior Experience teams to deliver user-centered solutions.
Partner with Business Systems Analysts to translate user experience design concepts into functional requirements, specifications, and implementation-ready solutions.
Facilitate focus groups, design workshops, and stakeholder reviews.
Present research findings, concepts, and recommendations to partners and leadership.
Partner with content owners to improve information architecture, navigation, content discoverability, and user comprehension.
Participate in Agile planning, sprint activities, and release readiness efforts.
Attend and actively participate in required training and/or meetings.
Other related duties as assigned.

Requirements

Five years of experience in UX, product design, interaction design, or related disciplines.
Three years of experience designing customer-facing mobile and web experiences.
Three years of experience creating wireframes, prototypes, user flows, and high-fidelity designs.
Two years of experience conducting user research and usability testing.
Ability to gain a strong working knowledge of WWP programs and services and integrate them effectively to meet warrior needs.
Demonstrated ability to translate user insights into actionable design recommendations.
Proficiency with user experience design, prototyping, and collaboration tools, including Figma and FigJam, or similar platforms.
Strong understanding of information architecture, navigation design, and content organization principles.
Ability to use user research, journey mapping, service blueprinting, and accessibility evaluation methods to identify needs and improve end-to-end experiences.
Demonstrated understanding of design systems and component libraries.
Ability to interpret qualitative and quantitative data, identify patterns and opportunities, and translate findings into experience recommendations.
Excellent verbal and written communication skills, with the ability to tailor messaging to resonate with diverse audiences across various platforms.
Ability to facilitate collaborative workshops, journey mapping sessions, design reviews, and stakeholder alignment activities.
Knowledge of analytics platforms, such as GA4, Adobe Analytics, and Pendo, and their application in evaluating user behavior and informing design decisions.
Proven ability to influence decisions, build consensus, and drive adoption across cross-functional teams without direct authority.
Ability to define and measure user experience outcomes, using success metrics to evaluate the impact of design decisions.
Critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions.
Knowledge of WCAG accessibility standards and inclusive design practices.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
Ability to obtain ASIST Certification within 1 year of hire.

Skills

UX design
Product design
Interaction design
Figma
FigJam
Information architecture
Navigation design
Content organization
User research
Journey mapping
Service blueprinting
Accessibility evaluation
Design systems
Component libraries
Data interpretation
Communication skills
Workshop facilitation
GA4
Adobe Analytics
Pendo
WCAG accessibility standards
Inclusive design practices

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

5 years of experience in UX, product design, interaction design, or related disciplines
3 years of experience designing customer-facing mobile and web experiences
3 years of experience creating wireframes, prototypes, user flows, and high-fidelity designs
2 years of experience conducting user research and usability testing

Education Level

Bachelor’s degree in user experience design, human-centered design, human factors, information architecture, graphic design, digital media, computer science, or related field.
Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Salary/Compensations

For Colorado Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Chicago, IL, San Diego, CA and Washington State Applicants: The estimated hiring range for this position is between $98,918 - $123,648 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Washington, D.C. Applicants: The estimated hiring range for this position is between $103,219 - $129,024 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For New York Applicants: The estimated hiring range for this position is between $107,520 - $134,400 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

Benefits

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
Medical/Prescription drug
Dental
Vision
Life/AD&D
Short-term Disability
Long-term Disability
Employee Assistance Program
401(k)-retirement plan
Competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave

About the Company

Great benefits. Competitive pay. We know these are some of the things people look for in a job.
When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.
At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:
A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

Equal Opportunity

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.