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About the Role
Shape customer experiences and take transformative ownership of strategies that propel Capital One Canada into the future, creating value at a scale that directly accelerates growth. Redefine what's possible and turn insights into experiences that make a real-world impact.
Responsibilities
- Lead sourcing and synthesis of customer discovery efforts to understand customer needs and drive the long-term vision for your product.
- Turn customer insights into actionable strategies that define team priorities and rally stakeholders.
- Own and prioritize the product roadmap to deliver on business outcomes, collaborating with a cross-functional team.
- Define KPIs for your product, measure and track performance, and adjust the roadmap as data dictates.
- Maintain an end-to-end understanding of your product and its ecosystem to anticipate impacts from business changes.
- Work with tech leadership and architecture to understand tradeoffs of technical decisions and their impact on customer experience.
- Rally teams and senior stakeholders to your product vision and leverage relationships to influence prioritization across partner teams.
Requirements
- At least 3 years of Product Management experience with software products.
- Experience successfully delivering a software product.
- Strong quantitative and qualitative skills; able to make data-driven decisions and provide recommendations to drive action.
- Intellectually Curious: Ask why, explore, and share ideas. Comfortable with ambiguity, eager to learn, and seek new challenges.
- Communicator & Influencer: Clearly communicate complex ideas, ensure team understands priorities and rationale, and rally associates.
- Do-er: Biased toward action, willing to try and sometimes fail, overcome roadblocks, and stay focused on goals. Organized, able to multitask and prioritize.
- Passionate & Customer Focus: Care about growing others, building and shipping products, and connecting with customers to understand their needs.
- Learner: Appetite to learn new things or technologies, exhibiting humbleness when asking for help.
- Team Player: Enjoy working with diverse people, driving teams toward common goals, prioritizing the team, and establishing relationships.
Skills
- Product Management
- Software Products
- Data-driven decisions
- Quantitative skills
- Qualitative skills
- Customer discovery
- Product roadmap management
- KPI definition and tracking
- Cross-functional collaboration
- Technical understanding
- Stakeholder management
- Communication
- Influencing
- Organization
- Multitasking
- Prioritization
Location
- 161 Bay Street (93021), Canada, Toronto, Toronto, Ontario
Work Type
- Hybrid
Experience Level
- Principal Associate
- 5+ years of experience of Product Management experience (Preferred)
- At least 3 years of Product Management experience with software products (Basic)
Education Level
- Bachelor’s Degree in Business, Finance, Engineering or related field (Preferred)
Salary/Compensations
- $134,400- $153,300
- Eligible to earn performance based incentive compensation, which may include cash bonus(es).
Benefits
- Full coverage for spouses, domestic partners and dependents
- One-time Work From Home allowance
- Up to $3,000 in mental health coverage
- Up to $5,000 in annual tuition subsidies
About the Company
- For 30 years, Capital One Canada has been on a mission to change banking for good.
- Challenges the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
- Leverages the power of data and technology.
- Product professionals solve complex problems and shape customer experiences that have influence across industries.
- The Product Management team is on a mission to redefine financial well-being and empower millions of Canadians by improving access to credit.
- Collaboration is at the heart of how they deliver bold, industry-leading customer experiences.
- Works closely with cross-functional partners in Tech, Data, Strategy, and Design.
- Balances fast-paced innovation with multi-layered risk to shape products that drive meaningful impact.
- Empowers associates to take end-to-end ownership of their work and career, backed by a high-performance, hybrid culture and holistic suite of benefits.
- Provides tools and mentorship to reach potential and define career trajectory.
- Supports a hybrid model with 3 days in the office per week.
- Takes a holistic approach to well-being, providing support for associates and their families.
- Committed to helping associates thrive and evolve every step of the way.
Equal Opportunity
- Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
- Considers all qualified applicants and will meet the needs of those requiring reasonable accommodations.
- If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.