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About the Role
As a Retail Assistant at the Samsung Experience Store in Stratford, you will embody the brand's ethos and provide inspirational customer service. Your focus will be on enriching customers' connected lives through interactions and introducing them to Samsung's products and services.
Responsibilities
- Assist customers in understanding and utilising the full potential of Samsung products.
- Deliver exceptional customer service that leaves a lasting impression.
- Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- Provide basic device repair services, resolving common issues promptly.
- Maintain a welcoming and organised store environment that reflects the brand.
- Ensure compliance with health and safety regulations.
- Stay updated on the latest Samsung products and technologies.
Requirements
- Passionate about people with excellent interpersonal skills.
- Commercially minded with a results-driven approach.
- Adaptable and able to thrive in a fast-paced environment.
- Genuine love for all things tech and staying up-to-date with trends.
- Hunger for knowledge, seeking to challenge yourself and expand understanding of products and services.
Skills
- Customer Training
- Customer Service
- Customer Sales
- L1 Device Repairs
- Store Standards
- Health and Safety
- Continuous Learning
Location
- Samsung Experience Store, Stratford
Work Type
- 40HR
Salary/Compensations
- £14.80ph
Benefits
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
About the Company
- At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills.
- You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction.
- With opportunities for learning and career advancement, you can shape your future in the tech retail industry.
- We have a Learning and Development team dedicated to your professional training in the role.
- Training includes (but not limited to), Induction, FCA, Product and customer journey.