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About the Role
A Community Health Worker (CHW) is a frontline public health worker who is a trusted member of and/or has a uniquely close understanding of the community served. This trusting relationship enables the CHW to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. This is a non-clinical position.
Responsibilities
- Complete a certification in Community Health Worker services.
- Support patients in following provider instructions, such as dietary or medication adherence.
- Perform assessments of patient and family needs for information about mental health, health, and social services.
- Provide information, education, and referrals to patients and their families regarding available services.
- Act as a liaison between patients, their families, and behavioral health and human service providers.
- Report to network members specific characteristics of conditions that impede patients from obtaining available services.
- Work with multi-disciplinary teams to establish and ensure execution of action plans for patients and families.
- Link patients with all needed services and connect them to support groups.
- Provide emotional and educational support for patients and families.
- Maintain precise records in accordance with protocol.
- Participate in continuing education programs, in-service education programs, and peer support systems.
- Embrace a team-based approach to patient care, understanding the importance of each role.
- Demonstrate excellent team communication and coordination to provide quality patient care.
- Communicate with community organizations, health plans, facilities, and specialists.
- Understand and embrace the concept of population management and proactively address patient and family needs.
- Demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
- Participate in Continuous Quality Improvement activities to ensure high-quality patient care.
- Participate in the review and evaluation processes of practice performance and identify opportunities for improvement.
- Participate in Grace Health's advocacy program.
- Follow policies and procedures of the office, including administrative, clinical, quality assurance, and personnel.
- Maintain good attendance, including daily, meetings, and other assignment tasks.
- Maintain timely documentation of all work assignments.
- Maintain patient confidentiality.
- Routinely keep supervisor informed about attendance and job assignments.
- Be flexible in being able to multitask.
- Work effectively and at an efficient pace.
- Work cooperatively with providers, administration, and peers.
Requirements
- Must possess a valid driver’s license.
- Ability to disseminate information.
- Ability to follow through and carry out plans of action.
- Good verbal skills.
Skills
- Community outreach
- Community education
- Informal counseling
- Social support
- Advocacy
- Team communication
- Coordination
- Effective communication with vulnerable patient populations
Work Type
- Full-time
Education Level
- High school diploma or equivalent
About the Company
- Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff.
- Team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
Equal Opportunity
- Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.