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About the Role
Serve as a role model, consumer advocate, and provide referral information and recovery resources. Assist clients with enrollment in insurance and benefit programs, and build relationships with community health and social services agencies to improve patient outcomes.
Responsibilities
- Work with crisis intervention, complex and chronic mental illness, and substance abuse in a multidisciplinary team setting.
- Work with underserved and/or transient populations.
- Work with patients who have co-occurring mental health, substance abuse, and physical health problems.
- Participate in monitoring of individual satisfaction with supports, services, and programs.
- Promote recovery services, symptom reduction, increased coping skills, and improved community functioning.
- Collaborate effectively with other health professionals in a team setting.
- Develop procedures to promote integrated behavioral health access and care.
- Multi-task and complete a variety of tasks daily, including phone calls, outreach, referrals, and EMR documentation.
- Provide assistance to medical appointments, social activities, job sites, housing selection, and community resources.
- Embrace a team-based approach to patient care.
- Communicate with community organizations, health plans, facilities, and specialists.
- Address the needs of patients and families served by the practice.
- Participate in Continuous Quality Improvement activities.
- Participate in the review and evaluation of practice performance.
- Identify opportunities for improvement.
- Participate in Grace Health's advocacy program.
- Follow policies and procedures of the office.
- Maintain good attendance.
- Maintain timely documentation of all work assignments.
- Maintain patient confidentiality.
- Keep supervisor informed about attendance and job assignments.
- Be flexible in being able to multitask.
- Work effectively and at an efficient pace.
- Work cooperatively with providers, administration, and peers.
Requirements
- Knowledge of general medical practice models and processes such as office procedures, medical records, health insurance, etc.
- Knowledge of clinical data collection and fidelity to program protocols.
- Skilled in data collection and reporting, including use of spreadsheets and electronic medical records.
- A valid driver's license is required.
- Ability to be a resource for others and work with providers in the community.
- Knowledge of community resources.
- Ability to effectively engage clients by telephone or in person.
- Knowledge of HIPAA confidentiality requirements as they relate to health care and behavioral health.
- Ability to offer understanding and respond effectively and with sensitivity to special populations.
- Knowledge of creating and maintaining spreadsheets.
- Knowledge of documentation via electronic medical record.
- Ability to communicate clearly and effectively with community groups, treatment team staff, providers, and consumers.
Skills
- Crisis intervention
- Complex and chronic mental illness
- Substance abuse
- Teamwork
- Data collection
- Reporting
- Spreadsheet software
- Electronic medical records (EMR)
- Communication
- Collaboration
- Multitasking
- HIPAA compliance
- Sensitivity to special populations
- Community outreach
- Referral services
Location
- Onsite
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- High school Diploma or G.E.D.
- Certified Peer Specialist credentialing
Benefits
- Safe harbor 401(k) with match potential
- Paid time off
- Family friendly work environment
- Health insurance
- Wellness program
- Health savings account
- Pharmacy benefit
- Employee visits for medical services
- Dental insurance
- Vision insurance
- Life Insurance
- STD/LTD
- EAP & Work life services
- Voluntary benefits
- Hospital indemnity
About the Company
- Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff.
- Grace Health provides equal employment opportunities to all employees and applicants for employment.
Equal Opportunity
- Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.