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About the Role
This position is responsible for receiving and sorting donated goods while providing excellent customer service to donors. The role involves meeting daily production standards and promoting Goodwill Central Texas' mission and values.
Responsibilities
- Follows policies and procedures and executes directives in a timely manner.
- Quickly and efficiently moves donors through the donation process and asks for assistance when necessary.
- Maintains work station in a clean, organized and safe condition.
- Handles donations/products in accordance with donation guidelines.
- Provides material handling assistance to support the merchandise pricing and selection team.
- Follows processing guidelines and accurately receives and sorts donations and purchased goods.
- Consistently meets or exceeds production goals.
- Creates a high level of customer service throughout the store ensuring customers experience a welcoming atmosphere.
- Ensures donors follow the unloading donation process while providing excellent customer service.
- Provides excellent customer service by greeting, assisting and thanking customers while meeting customer’s needs in a timely manner.
- Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate.
- Ensures customer concerns and complaints are handled to the customers satisfaction.
- Projects a favorable image of Goodwill-Easter Seals at all times.
- Follows and adheres to loss prevention and safety procedures and initiatives.
- Uses and maintains personal protective equipment (PPE).
- Participates in weekly safety huddles, monthly safety meetings, and drills.
- Works to reduce worker’s compensation incidents and customer accidents.
- Uses proper lifting techniques.
- Uses power equipment responsibly and with appropriate certification.
- Identifies recall products and properly removes them from processing.
- Provides a work environment to train and develop participants in achieving their goals.
- Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants.
- Works respectfully and effectively across cultures.
- Understands and actively supports the organization’s diversity and inclusion efforts.
- Acts as a good role model.
- Responsible for being familiar with Goodwill Central Texas Team Member Handbook and organizational policies.
- Other duties as assigned.
Requirements
- Ability to read, write and speak English sufficiently to communicate effectively with supervisors, employees and customers.
- Ability to work independently and coordinate multiple projects simultaneously.
- Excellent organizational skills; the ability to prioritize.
- Excellent decision-making skills.
- Strong attention to details.
- Ability and desire to provide excellent customer service.
- Ability to interact with a diverse population in a human services setting.
- High level of initiative and self-motivation.
- Perseverance and commitment to getting the job done.
- Employment is contingent upon the successful completion of a pre-employment background check.
Skills
- Customer Service
- Donation Handling
- Sorting
- Material Handling
- Safety Procedures
- Communication
- Organization
- Prioritization
- Decision-Making
- Attention to Detail
- Teamwork
- Initiative
- Self-Motivation
Location
- Onsite
Work Type
- Full-time
Experience Level
- 0-3 years of relevant experience
Education Level
- High school diploma or equivalent preferred
About the Company
- Goodwill Central Texas is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.