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About the Role

Own the success of named enterprise accounts, including adoption, health, expectations, and planning. Build and teach customers to use the product's features and workflows, manage expectations, and act as the liaison between the customer and the product team.

Responsibilities

Own the success of named enterprise accounts: adoption, health, expectations and the plan for each one.
Build with customers: the first skills, templates and workflows for their deal, asset-management or finance teams, in the product, side by side with them.
Teach: run enablement in person and remotely until customers build and maintain their own workflows.
Manage expectations: keep the scope honest, push back on bespoke asks, and get the things we need from the customer (data, connectors, time, champions).
Be the product's voice in the account and the account's voice in the product: clear reproductions to engineering, clear priorities to the founders.
Travel: one week in four on customer sites across the US.

Requirements

Several years owning enterprise customers at a technology business: account management, customer success or implementation.
Fluency in financial concepts: IRR, NOI, cap rates, waterfalls, the vocabulary of investment and real estate teams.
Hands-on technical capability: configuring, integrating or building on software platforms, with examples you can show us.
Daily, critical use of AI tools and a clear view of their limits.
Excellent written and spoken communication, including examples of hard customer conversations you handled.
Willingness to travel one week in four within the US.
You have run enterprise accounts at a software company and your customers had numbers.
You can explain an IRR to an analyst without a cheat sheet.
You have built things on technical platforms and you use AI every day in your own work.
You are comfortable telling a senior client no, and comfortable sitting with a junior one for an afternoon until it works.
You may have started in finance or banking before moving into technology.
You may have been a solutions engineer or implementation lead who grew into owning the relationship.
What you have not done is spend a career in slide decks.

Skills

AI tools
Financial concepts
Technical platforms
Customer relationship management
Communication

Location

US
Remote within the US

Work Type

On site one week in four
Remote

Experience Level

Senior

Salary/Compensations

$160,000–$180,000
performance bonus of up to 15% of base
meaningful equity

Benefits

US health, dental and life insurance
401(k) plan
Generous paid time off
Two-week company shutdown in December
Enhanced parental leave: 14 weeks for the primary caregiver and six for the secondary caregiver
Direct access to the founders
Ownership of accounts that matter from the start
Travel costs covered

About the Company

Fifth Dimension builds AI software for the firms that invest in and manage real assets.
We help people work with complex documents and business data, from leases and financial models to investment memos.
We're a Series A company with offices in London, New York and Singapore.
Our values are Own It, Ship It and Don't Be Boring.
We move quickly, challenge each other kindly and care about making something customers actually use.