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About the Role
The Mission Execution Lead (MEL) acts as the primary liaison between CHAOS Industries and its customers, managing the entire lifecycle of customer engagements from pre-sales through post-contract implementation. This role focuses on understanding customer needs and ensuring CHAOS's execution aligns perfectly with those requirements, fostering strong customer relationships.
Responsibilities
- Serve as the primary liaison between customers and CHAOS, building trust and understanding customer needs.
- Own the end-to-end planning and execution of customer demonstrations, exercises, site surveys, training, contract milestones, and deliveries.
- Align cross-functional teams including engineering, product, and operations around a unified plan.
- Proactively identify and drive resolution for risks related to schedule, mission, reputation, and personnel.
- Develop deep product and technical knowledge to become a subject matter expert.
- Engage with customers in their operational environments to build trust and understanding.
- Contextualize and relay customer feedback to CHAOS engineering, product management, and senior leadership.
Requirements
- Demonstrate ownership and a proactive, forward-leaning mindset, taking full responsibility for plans and anticipating future needs.
- Exhibit technical fluency, with the ability to rapidly learn complex products and technologies and become a subject matter expert.
- Possess strong collaborative and team-minded qualities, prioritizing mission and team success.
- Apply a problem-solving mentality, actively seeking information, building teams, and embracing challenges.
- Proven program/project management experience in developing requirements, scoping programs, and delivering within the defense industry.
- Comfortable working in field environments alongside customers and hands-on with hardware.
- Excellent communication and interpersonal skills for engaging with diverse customer stakeholders.
- Ability to contextualize and collate customer feedback for internal teams.
- Willingness to travel up to 50% (with flexibility for higher periods) to customer sites across Europe and the Middle East, and to company offices in LA and Washington DC.
- Existing UK security clearance or eligibility to obtain it.
Skills
- Program/project management
- Technical fluency
- Communication skills
- Interpersonal skills
- Problem-solving
- Collaboration
- Risk management
- Customer relationship management
- Product knowledge
- Subject matter expertise
Location
- UK
- Europe
- Middle East
- Los Angeles
- Washington D.C.
- San Francisco
- San Diego
- Seattle
- London
Work Type
- Onsite
- Customer-facing
Experience Level
- Mid-level
Benefits
- Private medical, dental, and vision benefits (100% company-paid for employees & dependents)
- 5% pension match
- Relocation assistance
- Annual bonuses
About the Company
- CHAOS Industries is redefining modern defense with a multi-product portfolio powered by Coherent Distributed Networks (CDN™).
- The company's products empower warfighters, commercial air operators, and border protection teams.
- Founded in 2022, CHAOS Industries has raised $1 billion in funding from leading investors.
- The company has offices in Los Angeles, Washington D.C., San Francisco, San Diego, Seattle, and London.