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About the Role
The Museum of Modern Art is seeking Guest Specialists to create a highly positive experience for Museum guests, encouraging repeat visitation, membership conversion, and positive word-of-mouth.
Responsibilities
- Sell daily and advance Museum admission, film, and program tickets, memberships, and member guest passes.
- Conduct zip code surveys and collect visitor information for research and marketing.
- Process credit cards and coupons, handle cash transactions, and issue change.
- Generate proactive membership sales efforts throughout the Museum.
- Welcome guests warmly and assist with visit planning.
- Resolve general guest and member complaints.
- Stay informed about current and upcoming exhibitions, films, educational programs, and marketing campaigns.
- Attend daily Morning Meetings and review daily notes.
- Validate admission at gallery entry points.
- Ensure smooth visitor flow by guiding visitors to queues and spaces.
- Maintain organization, cleanliness, and preparedness of supplies and materials at all posts.
- Keep Museum information boxes filled and ensure proper signage placement.
- Assist with Member events, including previews and gallery talks, and manage RSVPs.
- Report cleanliness or public safety issues to management.
- Assist Lobby Managers with training programs for new staff and demonstrate lobby systems.
- Attend Membership marketing meetings to learn about promotions and coordinate fulfillment.
- Resolve service escalations from Guest Assistants and alert Management when necessary.
- Perform functions of different positions within Visitor Experience and Retail Stores as assigned.
- Participate in and complete all mandatory training.
- Perform any duties reasonably related to the described functions.
Requirements
- Bachelor's degree or equivalent.
- Previous experience interacting with the general public preferred.
- Proficiency in languages in addition to English strongly preferred.
- Proficiency with technology, including mobile devices, Google Workspace, and point of sale software.
- Exceptional customer service skills and experience.
- Passion for the arts.
- Must be available to work weekends and holiday periods.
Skills
- Customer service
- Sales
- Technology proficiency
- Mobile devices
- Google Workspace
- Point of sale software
Location
- New York City
Work Type
- Temporary
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- $19.50 per hour
About the Company
- The Museum of Modern Art
Equal Opportunity
- Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).