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About the Role
Lead the delivery of Insights Communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience and insights.
Responsibilities
- Manage community setup, recruitment, engagement, incentive management, renewal, and overall health.
- Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
- Design creative solutions using available tools and processes to exceed client expectations.
- Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties.
- Lead client calls and strategize on activities to keep community engaged.
- Manage vendors and partners to ensure projects stay on schedule and within budget.
- Ensure timely completion of all deliverables, including meeting deadlines for invoicing.
- Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution.
- Work within Sago systems effectively throughout the project lifecycle.
- Work collaboratively with clients to provide timely updates on community status.
- Collaborate with and support internal and external teams including programming, data processing, insights and reporting (quant and qual).
- Validate and prepare deliverables (datasets, reports, engagement activities/calendars, communications to community members, incentive management).
- Meet clients’ timeline expectations and deliver highest quality deliverables efficiently, maintaining project margin.
- Work in accordance with the company's SOPs.
- Perform other duties as assigned.
Requirements
- Must have 3-4 years of client-facing experience in a market research environment and Insight Communities.
- Experience with research design, reporting, data analysis, international data collection, multi-mode methodology is a plus.
- Advanced MS Office skills (Excel, Word, PowerPoint) required.
- Experience in DIY survey tools (e.g. Alida) is a plus.
Skills
- Technical orientation
- Logical thinking
- Analytical and solution-oriented mind
- Customer service
- Multi-tasking
- Time management
- Ability to quickly adapt to changes and new processes
- Superior communication and consultative skills
- Focus on quality and attention to detail
- High work ethic
- Team player attitude
- Client Focus
- Effective communication skills – written and oral
- Collaboration and Teamwork
- Ability to multi-task
- Flexibility
- Decision Making and Problem Solving
- Fluent in English (written and oral)
Experience Level
- 3-4 years
Education Level
- Bachelor’s Degree or equivalent