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About the Role
Enhance employee competencies through training programs designed to boost workplace performance in alignment with the company’s core mission, vision, and values. Facilitate new hire onboarding through orientation, on-site coaching, observation, tracking training completion, and ensuring job readiness.
Responsibilities
- Organize and facilitate orientation sessions for new hires.
- Serve as point of contact for orientation for new staff and trainers.
- Assist in maintaining the training database for all Agency trainings.
- Assist in scanning training records.
- Direct structured learning experiences in program.
- Plan, organize, and implement a range of training activities.
- Schedule classes based on availability of classrooms, equipment, and instructors.
- Present information using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
- Train and coach new hires as well as existing employees.
- Conduct general and divisional orientation sessions to assess level of skills.
- Complete ongoing, on-site observation and assessments of skills of new hires while shadowing them on their assigned shifts (weekend, evenings, etc) at their program location.
- Help existing employees improve on or enhance existing skills while in program.
- Train and develop managers in coaching skills.
- Assist management team training existing staff on critical competencies, such as conflict resolution, time management, etc.
- Monitor, evaluate, and record training activities and program effectiveness.
- Create monitored simulations and problem-solving scenarios.
- Evaluate training materials prepared by curriculum development, such as outlines, text, and handouts and offer suggestions for improvement.
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
- Adhere to mandatory abuse reporting laws and HIPPA requirements.
- Stay abreast of the new trends and tools in employee development.
- Act as a liaison between training department and program to ensure consistent processes are being followed on site.
- Assist in standardizing processes across the agency.
Requirements
- Demonstrated training ability in large groups using variety of delivery methods to ensure knowledge transfer.
- Strong one on one coaching and mentoring skills.
- Strong attention to detail.
- Able to manage time independently, adhering to all deadlines including unexpected demands for information and/or additional assignments, which may include varied shifts.
- Professionalism in all interactions.
- Sound decision making.
- Strong organizational skills.
- Use of good judgment based on regulatory and quality standards.
- Maintain professional boundaries and confidentiality.
- Exercise tact, discretion and judgment in working with a variety of people.
- Must possess the ability to make independent decisions when circumstances are warranted.
- Must be able to manage and cope in situations that are sometimes stressful.
- Must be energetic and team oriented.
- Strong customer service skills.
- Effective verbal, written and interpersonal skills.
- Familiarity with traditional and modern training methods, tools and techniques.
- Ability to present complex information to a variety of audiences.
- Proficiency in computer programs (windows, outlook, adobe, word, excel).
- Travel is required.
- Must have valid NYS Driver’s License.
Skills
- Adult education
- Orientation coordination
- Computer programs (windows, outlook, adobe, word, excel)
- Training
- Coaching
- Mentoring
- Customer service
- Verbal communication
- Written communication
- Interpersonal skills
Location
- Central New York
Work Type
- On-site
- Full-time
Experience Level
- Minimum of three years' experience in adult education or orientation coordination.
Education Level
- Bachelor's degree in Education, Training, HR or related field.
Salary/Compensations
- $22.00 - $25.00 / hour
Benefits
- Low-cost individual health insurance plan
- Dollar for dollar retirement match (up to 7%)
- Life insurance
- Voluntary benefits
- Generous paid time off
- Comprehensive Health/Dental/Vision
- Direct Deposit
- Flexible Spending Account (FSA)
- Retirement Plan 403(b)
- Employee Assistance Program (EAP)
- Generous PTO Plans (Sick, Vacation and Employee Leave)
- Tuition Reimbursement
- Service Awards
- Employee Appreciation Events
- Employee Discounts
About the Company
- Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families.
- Empowering people is a core value.